Part-Time Patient Services Representative; Castle, PA)

Patient Services Representative

UPMC University of Pittsburgh Physicians is hiring a Part-Time Patient Services Representative to help support their Department of Surgery office in Farrell, PA!

Hours:

The schedule is clinic dependent, but it will most likely be Mondays and Thursdays, with some Tuesdays depending on the week. Daylight hours with no evenings, weekends, or holidays required.

Location:

UPMC Jameson/Horizon Surgery - 26 Nesbitt Road, New Castle, PA 16105

Position Specifics:
This position will be responsible for checking in patients, answering phones, and performing other administrative tasks as assigned. Strong customer service skills and previous scheduling experience is preferred.

Department Details:
The UPMC Jameson/Horizon Surgery practice is a growing regional program that provides general surgery, vascular surgery, bariatric surgery, and surgical oncology services to patients throughout New Castle and the Shenango Valley. The practice continues to experience growth in patient demand and is supported by a multidisciplinary team of physicians, advanced practice providers, and staff dedicated to delivering high-quality, comprehensive surgical care close to home.

See what being a Patient Services Representative can do for UPMC and what UPMC can do for Patient Services Representatives – it's more than just a job! What Can You Bring to UPMC?

• Contribute to UPMC's mission of Life Changing Medicine
• Set the standards for the level and quality of care for the care delivery team
• Provide patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with all team members.
• Establish and maintain collaborative relationships with physicians, other health care providers, patients, and their families, to achieve desired patient outcomes throughout the continuum of care.
• Demonstrate a commitment to the community and to your health care profession

What Can UPMC Do for You?

• A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future
• Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
• Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave
• Competitive pay for the work that you do – base pay, merit, and premium pay

Purpose:

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence.

Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions.…