Desktop Support Technician

Posting Date:
Feb 10, 2026

We are seeking a customer‑focused Desktop Support Technician to deliver hands‑on and remote Tier 1‑2 technical support in a Microsoft 365‑first environment. This role supports end users across Windows devices and Microsoft cloud services, with a strong focus on Outlook/Exchange Online, SharePoint/One Drive, and modern endpoint management using Microsoft Intune and Windows Autopilot. The ideal candidate thrives in a fast‑paced support environment and demonstrates excellent customer service skills.

Candidates must be capable of independently managing their assigned workload while actively collaborating with the extended IT team as needed. This is a fully onsite role, requiring consistent punctuality, responsiveness, and presence to support end users effectively.

• Provide Tier 1‑2 end‑user support in person, by phone, and remotely.
• Manage incidents and service requests through the ticketing system; prioritize, document, and elevate issues as appropriate.
• Deliver professional, customer‑focused support to users with varying technical skill levels.
• Support Microsoft 365 applications and services, including Outlook/Exchange Online, SharePoint/One Drive, and Microsoft Teams.
• Provision, configure, and deploy Windows devices using Windows Autopilot and Microsoft Intune.
• Enroll devices and apply configuration profiles, compliance policies, and applications.
• Assist with Autopilot registrations, device tagging, and troubleshooting provisioning failures.
• Package, deploy, and update applications; troubleshoot installation issues in Autopilot/Intune builds.
• Provide iOS device support.
• Support user sign‑in experiences, including Windows Hello for Business, MFA‑related authentication issues, and basic account and access troubleshooting.
• Provide occasional support for jobsite or field office setups, including network connectivity and peripheral troubleshooting, conference room and AV support, and transporting IT equipment when required.
• Maintain a fully onsite presence in New Castle, PA.

• 5 years of experience in desktop support, help desk, or End User Computing (EUC) roles.
• Strong troubleshooting skills with Windows 10/11, Microsoft 365 Apps, and common endpoint hardware (laptops, docks, monitors, printers).
• Working knowledge of Microsoft 365, especially Outlook/Exchange Online and SharePoint/One Drive;
  Microsoft Intune device enrollment, configuration, and application deployment basics;
  Windows Autopilot provisioning concepts and troubleshooting.
• Excellent customer service, communication, and documentation skills.
• Ability to manage multiple tickets and tasks with strong follow‑through in a dynamic environment.
• Ability to work independently and collaborate effectively with the IT team.

• Experience with Microsoft Teams client‑ and device‑level troubleshooting.
• Experience with packaging and deployment of applications in Intune/Autopilot.

Pay range: $25.00 – $30.00 / hr. Eligibility requirements apply to some benefits and may depend on classification and length of employment. Benefits are subject to change and may be subject to specific elections or plan terms. If eligible, benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

Contract position based out of New Castle, PA. Fully onsite workplace.

This position is anticipated to close on Feb 21, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.