PC Consultant - Associate

UPMC is looking for a PC Consultant Associate to join their team. This will be working ON‑SITE supporting multiple sites in and around the UPMC Jameson location.

Under the direction of management and senior team members, the PC Consultant Associate will provide day‑to‑day support for the UPMC community's end‑user computing devices across the UPMC Horizon region. The horizon region shares a 4‑6 week on‑call rotation with the UPMC Jameson region. This role is responsible for troubleshooting hardware, software, and connectivity issues, supporting technology deployments and relocations, and delivering excellent customer service while maintaining data security and confidentiality.

• Actively participate in technical mentorship by intermediate and senior level team members.
• Successfully complete projects, tasks, and initiatives by working collaboratively with team and adapting to change when necessary.
• Provide second‑level support for problem requests escalated by the IT Help Desk and coordinate with UPMC personnel and vendors to resolve issues. Report back status and resolution activities until resolved.
• Assist with relocating standard desktop computers and devices within the UPMC end‑user community, as directed. Demonstrate appropriate, clear, concise, and effective written and oral communications.
• Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
• Follow procedures for documentation of PC Support services and update all project management and time tracking tools accordingly.
• Responsible for continuous learning through training, self‑study, training, feedback to stay current with industry and organizational trends.