Support Technician III

Summary

The Support Technician III provides advanced technical support and serves as an escalation resource for complex issues involving hardware, software, networking, and enterprise systems. In addition to hands‑on support responsibilities, this role takes ownership of endpoint management, patch operations, configuration management, and security hardening tasks that extend beyond routine support work.

• Handles problem recognition, research, isolation, resolution, and follow-up for complex technical issues; serves as the escalation point for issues unresolved at lower support tiers
• Administers and maintains user accounts, groups, and access controls within Active Directory and Azure Active Directory/Entra , including provisioning, deprovisioning, and role‑based access management
• Manages enterprise endpoint configuration, compliance policies, and application deployment through enterprise management platforms; supports device provisioning and lifecycle management
• Builds, maintains, and documents Windows system images with enterprise deployment tools and workflows
• Administers endpoint patch management using Windows Update for Business, Intune patch rings, SCCM/MECM, and third‑party patching tools; monitors compliance and coordinates remediation as needed
• Creates, modifies, and troubleshoots Group Policy Objects, including GPO scoping, WMI filtering, ADMX template management, and rollback procedures
• Implements and maintains endpoint hardening baselines in alignment with CIS Benchmarks and Microsoft Security Baselines; manages local admin controls, privilege reduction, and EDR agent health
• Coordinates vulnerability remediation activities in partnership with relevant stakeholders, tracking findings through closure
• Develops and maintains Power Shell scripts for deployment, configuration, data gathering, and automated remediation workflows
• Performs application administration tasks including software deployment, licensing management, configuration, and user access across enterprise applications
• Supports light project management activities including tracking deliverables, coordinating with vendors and internal stakeholders, and documenting project status for management review
• Provides assistance and mentorship to lower‑level Support Technicians
• Writes hardware and software evaluations and recommendations for management review
• Responds to emergency situations that may arise outside of regular business hours

The Support Technician III provides advanced technical support and serves as an escalation resource for complex issues involving hardware, software, networking, and enterprise systems. In addition to hands‑on support responsibilities, this role takes ownership of endpoint management, patch operations, configuration management, and security hardening tasks that extend beyond routine support work.

• Handles problem recognition, research, isolation, resolution, and follow-up for complex technical issues; serves as the escalation point for issues unresolved at lower support tiers
• Administers and maintains user accounts, groups, and access controls within Active Directory and Azure Active Directory/Entra , including provisioning, deprovisioning, and role‑based access management
• Manages enterprise endpoint configuration, compliance policies, and application deployment through enterprise management platforms; supports device provisioning and lifecycle management
• Builds, maintains, and documents Windows system images with enterprise deployment tools and workflows
• Administers endpoint patch management using Windows Update for Business, Intune patch rings, SCCM/MECM, and third‑party patching tools; monitors compliance and coordinates remediation as needed
• Creates, modifies, and…