Sales Associate (Full-Time) - Penn Mart, New Castle, DE

We are looking for dedicated employees to join our team and help our customers have the best experience possible each time they enter a DTLR store.

The Full‑Time Associate assists the store management team with daily store operational functions, including providing excellent customer service, driving sales, merchandising, and handling other responsibilities as assigned by management. All related activities are performed in a professional, courteous, reliable, and results‑oriented manner.

• Build customer relationships by demonstrating strong customer service, assisting all customers in a professional, courteous, reliable, attentive, honest, and responsive manner. Identify customer needs and provide knowledgeable assistance to help customers select products that meet their needs.
• Display basic fashion and trend knowledge and satisfy customer needs by selling appropriate merchandise while maintaining DTLR standards and building relationships.
• Assist with shipments, merchandising, restocking, and pricing.
• Maintain and present a positive, enthusiastic attitude toward the job and company.
• Comply with and enforce all company policies.
• Embrace service training and product programs.
• Assist the Store Manager with monitoring and identifying issues relevant to loss or inconsistencies in the store to ensure the store achieves successful shrinkage goals that are at or below the company plan.
• Monitor and control all aspects of operational compliance, safety, and business standards.
• Support the training of all employees in suggested selling and merchandising techniques.
• Actively seek to minimize shrinkage of inventory by protecting the store against shoplifting and internal theft. Follow loss prevention policies and security procedures.
• Enforce and follow proper point‑of‑sale procedures. Balance all money taken in during assignments and work with store management to investigate discrepancies.
• Keep management informed of important developments, potential problems, and related information necessary for effective management.
• Help maintain a neat and orderly sales environment.
• Perform other duties as may be assigned.
• A standard work week consists of a minimum of 35 hours up to a maximum of 40 hours.

To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Previous work experience in retail or customer service is preferred, but not necessary.
• High school diploma or equivalent preferred.

• Excellent command of the English language to effectively communicate with management, customers, and other employees.
• Demonstrated leadership and the ability to work under minimum supervision. Must be able to take charge of the store when necessary.
• Open availability and flexibility to meet customer demand and the needs of the business.
• Must possess basic fashion and style trend knowledge and desire to work with customers in a retail setting.
• Has a proven track record in building and working as part of a team, with an understanding of the needs of the street lifestyle customer.
• Willing to work in multiple stores in the assigned district.

• Must be able to stand for extended periods, lift, carry, push/pull up to 50 lbs.
• Able to work extended hours during critical project phases and in a fast‑paced, dynamic environment with flexibility.
• Must have reliable transportation.

Sales Associate (Full‑Time) pay range: $16.00 – $17.00 per hour. This role is eligible for the company 401K plan.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.