Inside Sales​/Product Specialist

Description

Ellwood Specialty Metals Company (ESM) is a leading supplier of tool steels for plastic molds, forging dies, and other tooling applications. Our steel and aluminum are used to make countless parts for automobiles, aircraft, and consumer products. We provide the mold and die steel for many of the largest automotive and consumer companies in the world.

The Inside Sales Specialist/Product Specialist utilizes independent judgment and responds to customers’ inquiries, orders, and requests for information. This exempt position will be located in New Castle, PA.

• Respond to customer inquiries, orders, and requests for information in a timely manner via phone, fax, and e‑mail.
• Follow up with customers on all communications. Provide technical information as required and work to upsell and cross‑sell customers on additional Ellwood products.
• Source material for quotes and orders.
• Convert customer purchase orders into work orders quickly and accurately and submit them to Operations.
• Support the rollout of new product development and process technologies.
• Work collaboratively with sales, operations, and other personnel to support company goals.
• Participate actively in promoting the company’s values, mission, and safety culture.
• Perform other duties as deemed necessary.

• 3–5 years of sales experience in the metals industry (preferred).
• 2‑year college degree or greater (preferred).
• Knowledge of tool and die steels (preferred).
• Excellent organizational and communication skills.
• Ability to work independently, solve problems and implement solutions in a timely manner.
• Proficient computer skills, including Word and Excel; familiarity with ERP systems is a plus.
• Ability to develop relationships with customers and vendors.
• Strong math and deductive reasoning skills.

Equal Opportunity Employer
: ESM is an equal opportunity employer and encourages applications from minorities, females, veterans, individuals with disabilities, and those who identify with any sexual orientation or gender identity. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

EOE, including disability/vets.