ACTS Driver

Position Summary

This position requires safe and efficient operation of paratransit vehicles for the purpose of transporting passengers to a prescribed destination. The highest level of customer service, passenger sensitivity, and confidentiality is expected which meets ACTS’ transportation programs’ requirements.

• Obtain vehicle assignment and shift start times for the following business day through contacting Dispatch each afternoon between 4:00pm – 5:30pm.
• Before starting shift, perform pre-trip walk‑around vehicle inspection and document findings on the Driver Vehicle Inspection Report (DVI). Immediately notify Dispatch of any vehicle deficiencies found during the pre‑trip inspection so that an alternate vehicle can be assigned for the shift.
• Complete all required forms accurately, completely, and professionally, including but not limited to Driver Vehicle Inspection Reports (DVI), Manifest Cover Sheets, and Incident Reports.
• Interact with an assigned electronic tablet to record vehicle mileage at shift start and end, at each passenger stop, receive trip assignments, utilize the GPS navigation feature, record all completed trips, no‑shows, and passenger fare types.
• Receive fare payments from passengers and record the passenger’s r, fare amount paid, and fare type used, whether cash or through the balance account system, on the fare envelope to ensure accurate accounting of passenger fares at the end of shift.
• Operate a wheelchair lift and assist passengers in wheelchairs or other mobility devices, ensuring they are safely fastened with all four tie‑downs and shoulder/lap harnesses. Transporting passengers using mobility devices is a primary responsibility.
• Provide “door‑to‑door assistance” to passengers requiring assistance, including those using a wheelchair, cane, walker, or crutches, and ensure no unauthorized carrying of a wheelchair up or down steps or across a threshold measuring more than several inches.
• Carry packages (e.g., grocery bags) when requested by a passenger, loading and unloading them into the vehicle and carrying them to the door of the residence. Radio Dispatch immediately to resolve conflicts or misunderstandings regarding fares or scheduling.
• Ask for and view Senior Citizen Shared‑Ride Program Identification Cards. Accept Driver Licenses and other governmental  that include a passenger’s date of birth.
• Utilize two‑way cellular radios to communicate with Dispatch, keeping the radio and electronic tablet in hearing distance during the shift except during unpaid break periods.
• Prohibit soliciting tips from passengers or accepting gifts or tips exceeding a few dollars, and notify Management using an Incident Report when such an occurrence occurs.
• Attend all training as required by ACTS’ management.
• Keep the vehicle neat by picking up trash and sweeping the floor during down times.
• Fuel vehicles during down times using designated fuel cards; check vehicle fluids, usually every other day, recording fueling and fluid checks on the manifest cover sheets.
• Exercise sound judgement in emergency situations, notifying Dispatch immediately of vehicle accidents, property damage, or medically urgent situations, and completing incident reports before shift end if any out‑of‑the‑ordinary events occur.
• Work during any of ACTS’ regular operating hours as assigned by a Supervisor or Dispatch.

Provide door‑to‑door transportation services for passengers in the best manner possible for people from different cultural and socio‑economic backgrounds.

Drivers will be required to submit to employer‑paid FBI‑Fingerprinting, Act 33 and 34 clearances (Child Abuse and Criminal Record Check) and to a Pennsylvania Motor Vehicle Record Check. Drivers will be required to pass an employer‑paid pre‑hire DOT Physical Examination as well as FTA‑approved drug and alcohol tests.

The employee is regularly required to talk, hear, lift/carry up to 50 lbs., usually up to 25 lbs. multiple times throughout the shift. Frequent standing, walking, sitting, and driving is required. Frequent climbing of steps in and out of vehicle and assisting…