Universal Banker- New City

New City, NY
• Salary Range: $21.98/hr - $32.97/hr

• Provide exceptional customer service by engaging clients in a friendly and professional manner and resolving service-related issues promptly and efficiently.
• Conduct business ethically, thoroughly communicating facts and features of Apple Bank products, accounts, and services to current and prospective clients.
• Recognize opportunities to acquire new or additional banking relationships by engaging in discussions with customers and prospects, offering suitable products and services, and making appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
• Establish, retain, and deepen relationships with existing and potential customers to achieve team sales and referral goals while providing quality customer service.
• Handle all aspects of Teller operations: process transactions per established policies, verify daily transactions, safeguard assigned cash and negotiable instruments.
• Assist in opening and closing of vault, safe, and ATM machine, and ensure the customer area is orderly and properly supplied.
• Communicate all disclosures, rules, and regulations covering transactions, as well as FDIC protection, to customers upon new account opening.
• Ensure accurate new account record‑keeping practices and perform timely follow‑up as needed.
• Adhere to regulatory, compliance, security, and audit policies and procedures, as well as code of conduct and operational controls to ensure safety of client and bank assets.
• Protect bank against loss by ensuring all new account procedures, including CIP and BSA requirements, are followed.
• Assist in training and mentoring of newly hired Tellers, Customer Service Representatives, and Universal Bankers.
• Build and maintain technical and professional knowledge by attending educational workshops.
• Perform additional duties as requested.

• High School Diploma or GED required.
• Minimum 1‑2 years retail banking experience in the combined experience of Teller/Customer Service Representative.
• General understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.) preferred.
• Prior experience fostering and developing strong customer relationships.
• Ability to develop and maintain detailed knowledge of banking products and services.
• Willingness to be cross‑trained in other branch functions.
• Excellent problem‑solving skills with the ability to provide solutions to customer issues.
• Confident, professional, and positive demeanor toward customers.
• Excellent interpersonal and communication (verbal + written) skills; strong phone skills.
• Strong organizational skills and attention to detail.
• Basic knowledge of Microsoft Office suite (Word, Excel, PowerPoint).
• Sound judgment and discretion when handling confidential information.
• Weekend work and extended hours or filling in at neighboring branch locations may be required; mandatory training may require occasional travel.
• Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other federally or state‑protected class. The Bank welcomes applicants of all backgrounds and is committed to providing reasonable accommodations for qualified individuals with disabilities.