General Manager

Overview

Culligan is seeking an experienced General Manager to oversee our business operations at the store branches. The General Manager will be responsible for leading and managing daily operations to achieve business goals and maximize profitability. As General Manager, duties include guiding staff in the branch, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports.

• Full operational responsibility for all profit and loss related activities of the branch
• Prepare all staff members to deliver exemplary customer service and measure job performance to ensure customer satisfaction
• Adhere to and enforce all company safety guidelines; responsible for timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims
• Protect and manage branch assets effectively
• Foster a team culture by recognizing and motivating branch personnel
• Prepare accurate business forecasts and budgets
• Oversee branch payables, inventory, and receivables
• Respond to difficult customer inquiries and/or unusual situations
• Manage the efficient routing of deliveries and service calls
• Execute programs to meet/exceed the sales plan
• Maintain awareness of local competition and use market trends to inform strategic decisions and improve competitive positioning
• Participate in the recruitment process, from interviewing to selecting candidates, and ensure smooth onboarding for new hires
• Identify training needs and facilitate professional development opportunities to enhance team skills and capabilities
• Monitor and evaluate employee performance, providing regular feedback, coaching, and development opportunities to ensure high performance
• May be required to perform the job duties of other branch staff on an as-needed basis and spend time in the field assisting with training
• Optimize branch efficiency by consolidating/automating job duties wherever possible

• Four-year degree in Sales, Marketing, Management, or a related field is preferred
• 5 years of basic plumbing, operations, management, and marketing experience is a plus
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
• Ability to work with all levels of management
• Ability to generate sales growth and strong financial performance
• Ability to manage multiple projects and priorities; strong decision-making and problem-solving abilities
• Strong analytical and strategic thinking skills
• Proficient in Microsoft Office

• Resourcefulness
• Customer Focus
• Team Player
• Passion
• Integrity
• Organizational/Planning
• Communication
• Analytical
• Judgement/Decision Making
• Detail Oriented

Target Salary Range: $80,000 – $90,000 annually, with potential for additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including education, qualifications, certifications, experience, level, geographic location, and business needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits, and 401(k).