Senior Solutions Engineer

Job Title:

Sr. Solutions Engineer

Location:

New York, NY (In-office 4x per week  Grand Central )

Company:
Kizen,

Kizen is a leading AI platform for the future of work, redefining how people and AI seamlessly move and improve as one. Founded on the principle that technology should make work more meaningful, Kizen creates AI systems (AKA assistants) that learn, adapt, and improve over time, just like the people who use them.

Today, Kizen powers millions of mission‑critical experiences for leading organizations in highly regulated industries like insurance, healthcare, and financial services. Some of the ways we support these teams include: helping insurance agents manage contracting and commissions, enabling healthcare providers to deliver proactive patient care, and empowering financial institutions to classify documents and extract data automatically. We're solving operational problems and helping the world's most complex organizations give their teams the tools they need to do more, grow faster and live better.

And this is just the beginning! Kizen is where enterprises get AI that works on day one and is flexible enough to shape it to their own organizations. Our AI‑first platform is easy to adopt, scale, and trust making it a destination for developers to build new applications and business teams to customize AI assistants, all in one place.

Join us in transforming how industries work, one person, one workflow, one AI assistant at a time!

Are you a tech‑savvy problem‑solver with a passion for creating world‑class customer experiences? Ready to play a key role in transforming how businesses harness the power of AI? If so, this is your moment.

We're looking for a Senior Implementation Engineer/Senior Solutions Engineer who's ready to roll up their sleeves, collaborate with clients, and drive meaningful change through innovative software solutions. This isn't just a job — it's a front‑row seat in shaping the future of AI‑powered business platforms.

This is a career‑defining opportunity to be part of something truly special. As a Senior Solutions Engineer at Kizen, you'll be at the intersection of cutting‑edge tech, operational transformation, and customer success. You'll work directly with clients, customizing our rapidly growing low‑code platform for everything from sales to marketing and operations — all while building scalable, data‑driven solutions that make a real impact.

You'll be surrounded by high‑performing, mission‑driven teammates and work closely with our implementation, product, and data teams. The work you do won't just be noticed — it'll be celebrated.

• Transforming client needs into powerful solutions using our low-code platform
• Guiding clients through the entire deployment journey — from kickoff to go‑live
• Working with APIs, automation tools (like Zapier/Workato), and data pipelines to build seamless integrations between platforms
• Cleaning and transforming data to ensure every field lands in the right place, at the right time
• Delivering hands‑on training to help clients unlock the full potential of Kizen
• Continuously identifying areas to improve processes using real‑time data insights
  
  Tracking tasks, reporting progress, and proactively clearing blockers to keep things moving fast
• Becoming a trusted advisor to clients by translating technical complexities into simple, clear guidance

• 7+ years of SaaS implementation experience — bonus points for working directly with clients
• A deep love for tech, data, and using both to drive better outcomes
• Hands‑on experience with data transformation (Excel, Python, ETL/API work)
• Experience configuring customizable, low‑code platforms
• Excellent communicator — you're equally confident speaking to a developer or a CEO
• A knack for teaching others — whether it's running a training or creating killer documentation
• Proactive mindset: you don't wait for problems to come to you — you go find them (and fix them)
• Obsessive attention to detail — you take pride in precision
• A growth mindset: you're hungry to learn, adapt, and level up every single day
• Excitement about working from the Austin…