Receptionist, Administrative​/Clerical

EOE Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

• To represent Sugar River Bank by projecting a professional image through actions and appearance.
• To acknowledge lobby customers immediately, ascertain their needs and escort or refer them to the appropriate person or department.
• To capably assist customers with all Bank services and products and to proficiently assist them with questions and concerns in regard to their account(s).
• Demonstrate world class service through performance and attitude.
• Provide exceptional service to our customers by adhering to all service standards.
• Look for and capitalize on opportunities to continually expand the Bank's relationship with each and every customer.
• Provide outstanding internal service and be a valued, supportive team member to all fellow associates.
• To adhere to all policies and procedures.
• To understand and adhere to all compliance regulations as they pertain to the Bank and/or department.

• Assist in opening and closing procedures, including but not limited to:
  • Change date on check writer.
  • Check supplies for check writer and cyber café.
  • Review lobby for neatness and presentation.
  • Review Community Bulletin Board for neatness, current and interesting material.
  • Open lobby doors 9 am.
  • Prepare lobby for close.
  • Lock lobby doors at end of day.
• Greet lobby customers, ascertain their needs and direct them to the appropriate individual/department.
  • When appropriate, take accurate message and forward to individual or department.
• Answer incoming calls promptly and professionally:
  • When need be, transfer to the appropriate individual or department.
  • Take accurate message and forward to appropriate individual or department.
  • Request coverage of incoming calls when unavailable.
• Receive morning mail and distribute to appropriate individuals and departments for processing.
• Sign for incoming Federal Express and Airborne mail. Deliver to appropriate department.
• Record and sign for incoming certified mail and deliver it to appropriate department.
• Process check orders for customers. Update any requested changes on checks. Keep up to date with the check ordering software and maintain a good relationship with our check provider.
• Assist with the scanning process of Retail paperwork.
• Distribute returned mail to originator or department.
• Assist with mailings for Bounce Protection Program.
• Distribute contents of courier bags to appropriate individuals or department.
• Regularly report any customer concerns relative to the Bank to the Branch Supervisor.
• Cooperate with other departments/branches to ensure harmony and understanding in all aspects of our Bank.
• Complete Bankers Edge courses in a timely manner as required.
• Maintain 'captured card' ATM log and call customers regarding these cards.

• Schedule, process agreements, invoices, payments and maintain calendar for the renting of the Community Room. After rental inspect room for cleanliness and set up.
• Assist in department requests, including but not limited to:
  • Statement mailings.
  • Misc. mailings for new products/services, implementing new regulations, etc.
  • Filing needs.
  • Department projects.
• Attend department meetings and when requested, record minutes for hand‑out.
• Assist in maintaining a safe, secure environment for customers and co‑workers keeping a professional image.
• Perform light maintenance such as dusting, vacuuming, cleaning counter‑tops, and emptying waste baskets.
  • In season: salt, sand and shovel walkways when needed.
  • Holiday decorating and cleanup.
• Order supplies in support of lobby check writer and Community Bulletin Board.
• Perform other duties as assigned.

Individuals must possess, be able to explain and demonstrate that they have the skills, the ability and knowledge in the Deposit Service Department in order to safely and efficiently perform the essential and secondary functions of the Receptionist position, with or…