Financial Coordinator - Star Smiles Orthodontics

All Star Smiles Orthodontics is looking for a mature, customer service oriented, detail-focused Financial Coordinator to join our well-established, quality practice in Amherst and Bedford, NH.

At All Star Smiles Orthodontics, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. We offer:

• A Supportive Environment with Community Focus:
  Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
• Commitment to Excellence:
  Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
• Compensation & Perks That Count:
  Access a competitive total rewards package including health, dental, and vision insurance, health spending account, 401(k) with employer matching, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family and a uniform allowance. $20.00 - $26.00/hr., based on experience.
• Work-Life Balance:
  Enjoy a four-day workweek, 9-hour shifts, no evenings or weekends!

• Greet and welcome patients, providing a positive and professional first impression.
• Answer incoming calls, direct inquiries, take messages, assist with patient emergencies, and follow up on messages received during clinic closures.
• Verify patients' insurance eligibility and benefits prior to appointments.
• Enter and maintain insurance information within the Practice Management System.
• Submit insurance claims and supporting documentation to insurance providers and/or clearinghouses.
• Process insurance payments, refunds, and reconcile bulk payments within the Practice Management System.
• Monitor outstanding insurance claims and follow up on unpaid balances.
• Manage accounts receivable, including overdue accounts and collection follow-up.
• Prepare and explain financial agreements, payment options, and insurance coverage to patients.
• Enter patient contracts and ensure accurate account documentation.
• Post patient charges, payments, adjustments, and discounts with appropriate supporting notes.
• Maintain accurate patient account statuses for reporting and tracking purposes.
• Monitor weekly, monthly, and quarterly financial reports to ensure timely payments from patients and insurance companies.
• Renegotiate financial arrangements when appropriate to support account resolution.
• Complete daily and month-end financial reporting and reconciliations.
• Manage petty cash and maintain accurate records.
• Generate administrative and financial reports as required.
• Perform other administrative duties as assigned by the practice.

• One-to-two years of medical/dental insurance billing and claims processing (preferred).
• One year of accounts receivable experience is an asset.
• Previous banking experience is an asset.
• Two years of customer service experience (preferred).
• Advanced skills with Microsoft Office applications.

Ready to join a team that values excellence, integrity, and community? Apply today to start a rewarding career with All Star Smiles Orthodontics! We thank all applicants, but only those selected for an interview will be contacted.

All Star Smiles Orthodontics is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment. If you need accommodations during the hiring process, we’re happy to support you.