Administrative & Customer Support Coordinator

An academic institution located in Rindge, NH is looking for an Administrative & Customer Support Coordinator to join their growing team!

• Bachelor’s degree in Accounting or Business
• 3-5 years of progressive experience in higher education student accounts/bursars position, including supervisory experience
• Familiarity with FERPA regulations in higher education
• Experience with credit balance refunding and Title IV aid compliance
• Knowledge of collection laws and third-party billing
• Excellent communication, customer service, and collaboration skills
• Strong organizational, analytical, and problem-solving skills
• Proficiency with MS Office, especially Excel
• Ability to maintain confidentiality

• $50K-$55K/year, depending on experience
• Full-time schedule of Monday through Friday from 8:00am-5:00pm
• Direct-hire opportunity

• Answer phones and emails, and greet and assist visitors
• Post charges and process payments to student accounts
• Work with Financial Aid office on refund processing and aid transfers
• Oversee collections procedures
• Help prepare tax forms and support audits
• Prepare reports and maintain documentation
• Perform cashier functions (secure funds, make deposits, reconcile receipts, petty cash, etc.)
• Ensure regulatory compliance
• Train team members and provide additional support as assigned