Retirement Plan Administration Coordinator

Job Summary

The Retirement Plan Administration Coordinator will support the administration of our Compass 3(16) fiduciary-level enrollment services and other daily operational activities. This role serves as a key point of contact for our clients’ retirement plans and the required enrollment communications and participant support, while providing general administrative and clerical assistance to support the Compass remote workforce across the organization. This position will require the ability to work independently, strong communication skills, exceptional attention to detail, customer service experience, and the ability to effectively manage multiple responsibilities in a fast-paced environment.

Experience with retirement plans is preferred but not required for candidates who demonstrate a strong willingness to learn.

The Retirement Plan Administration Coordinator will support the administration of our Compass 3(16) fiduciary-level enrollment services and other daily operational activities. This role serves as a key point of contact for our clients’ retirement plans and the required enrollment communications and participant support, while providing general administrative and clerical assistance to support the Compass remote workforce across the organization. This position will require the ability to work independently, strong communication skills, exceptional attention to detail, customer service experience, and the ability to effectively manage multiple responsibilities in a fast-paced environment.

Experience with retirement plans is preferred but not required for candidates who demonstrate a strong willingness to learn. This is an entry-level full-time (Monday – Friday) in-office position located in Stratham, NH with room for growth within the organization for the right candidate.

• Coordinate the participant enrollment process across for all fiduciary-level plans by ensuring required tasks are completed by team. This will include:
• maintaining master records of enrollments for quality control purposes
• completing thorough quality control reviews of work performed as needed
• communicating with plan sponsors (our clients), participants (our clients’ employees), financial advisors, and other vendors (including investment companies)
• manage participant returned mail in organized and timely manner
• Complete the participant enrollment process from start to finish for select book of business. This will include:
• using recordkeeping (investment companies) and other platforms to determine newly eligible participants for each entry date (plan-dependent)
• creating and maintaining lists of newly eligible participants for each entry date
• maintaining current enrollment documentation and email templated in specific Compass software platform
• executing electronic enrollment notice delivery for applicable plans and participants
• uploading mailing list to external mailing vendor for paper mailings
• Update plan document amendments, source changes, and other plan-related updates.
• Assist with distribution of other participant communications (annual notices, blackout notices, fee disclosures, QDIA notices, Safe Harbor notices, and other custom communications), via electronic means and/or regular mail and manage returned mail in organized and timely manner.
• Stay updated on industry trends and changes in benefit regulations; maintain and enhance knowledge of retirement industry rules, Compass business, and product offerings.
• Create and maintain documentation/SOPs for assigned processes (including writing the SOP and recording the overview when required).

• Prepare and send paper mailings and packages to employees, vendors, and…