Story Land - Sales & Marketing Events Supervisor

Equal Opportunity Employer Statement

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Sales & Marketing Events Supervisor will manage all facets of coordinating and executing events and activations sold and developed by the Sales & Marketing teams at Story Land and Living Shores Aquarium.

• Supervise the daily operations of the Sales and Events team and any other assigned departments.
• Lead by example, attitude, and as a representation of Herschend’s core values.
• Act as an approachable mentor and coach to all assigned team members.
• Become knowledgeable of performing the essential duties of all assigned sales and/or marketing positions and backfill these positions when needed.
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are given in accordance with New Hampshire law.
• Assist with team scheduling and time‑keeping activities.
• Manage event & activation operations for scheduled in‑park events at Story Land and Living Shores.
• Enforce all park policies and procedures and maintain all company standards.
• Ensure effective communication and coordination with park operations teams to deliver best‑in‑class pre‑, day‑of, and post‑event execution.
• Maintain the park event calendar, ensuring its data accuracy, and making any necessary adjustments.
• Manage multiple events simultaneously, making last‑minute adjustments as required to ensure event success in a fast‑paced environment.
• Become knowledgeable of all events occurring at the park(s) to effectively represent the marketing and sales division.
• Actively participate in sales development and event booking process during non‑event days and peak business windows.
• Proactively address arising issues and troubleshoot emerging problems during all events.
• Function as the on‑site contact to clients and guests for all aspects of their events.
• Conduct pre‑ and post‑event evaluations each shift and report feedback and outcomes to the marketing and sales division leadership.
• Ensure all events are executed to the specifications and standards set forth by the company, including but not limited to event space setup, food and beverage service, attractions, décor, etc.
• Perform all other duties assigned by leadership.

• High School diploma, GED, or equivalent; equivalent work experience will also be considered.
• 1–2 years of related sales or marketing experience.
• Previous supervisory experience a plus.
• Previous amusement park, theme park, or waterpark experience a plus.

• Ability to read, write, and speak fluent English;
  Spanish or other bilingual language skills are a plus.

• Must be at least 18 years of age to comply with NH Child Labor Laws.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and occasional closing duties.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Ability to handle high‑pressure situations, meet constant deadlines, and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills and be comfortable communicating directly with potential and existing customers.
• Strong desire to deliver high‑quality group events that exceed client expectations.
• Comfortable speaking in front of large groups.
• General financial acumen highly desired.
• Must be proficient in Microsoft Excel, Word, and PowerPoint.
• Strong attention to detail and problem‑solving abilities.
• Ability to use office technology and equipment (PC, software, copier, telephone).
• Ability to follow direction, multi‑task, and work independently as well as part of a team.

Ability to remain seated for extended periods while using a…