Assistant Branch Manager

Position Overview

This position is being posted in anticipation of staffing needs related to the planned opening of our Gorham branch in Fall 2026.

• Lead, manage and coach team members.
• Oversee daily operations.
• Help customers by identifying financial needs and offering appropriate products or services.
• Contribute to the sales growth of the Bank by providing the world’s best customer experience.
• Develop consumer and business relationships while serving as a trusted advisor.

• Exhibit core values of Integrity, Respect, Responsibility, Excellence, Teamwork, Diversity, Independence and Community.
• Provide Leadership:
  Foster a positive, team-oriented environment where employees can’t imagine working anyplace else.
• Lead the sales and sales-coaching process to achieve individual and team goals.
• Invest in the community through civic engagement and strategic event sponsorship.
• Earn customer advocacy by personalizing experiences and being genuinely helpful.
• Develop external advocates through robust engagement with customers, prospects and influencers.
• Lead recruiting, hiring, performance management and career development of team members.
• Set business development, sales, and local market strategy.
• Engage with customers in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen customer relationships.
• Identify financial needs, including daily banking, borrowing, saving and referral opportunities.
• Proactively identify, schedule and conduct external business calls to originate and expand customer relationships.
• Contact existing customers to review relationships, discover opportunities and onboard customers.
• Maintain current knowledge of features and benefits of all products, services and digital solutions.
• Identify and offer consumer and business loan solutions that meet borrowers’ financial goals.
• Handle complex service issues and enlist support of appropriate staff for advanced problem resolution.
• Process transactions, open accounts, and close loans in compliance with performance standards.
• Manage staffing levels to support the customer experience.
• Ensure branch facilities are functional and attractive.
• Follow risk management policy and procedure to ensure compliance with local, state and federal regulations.
• Conform to standards for punctuality, attendance and professionalism per the Employee Handbook.
• May travel or relocate to other branches, change schedule and perform other duties as needed.

• High school diploma or equivalent required; college, business, banking or professional training helpful.
• Two years experience in sales, retail banking, lending, customer service, and/or operations.
• Demonstrated advanced lending proficiency and personal computer literacy.
• Ability to perform essential functions with or without reasonable accommodation for disabled applicants.

We offer internal and external training to assist employees in realizing career aspirations, including internships, lateral training, management training, and tuition reimbursement. We also offer a unique set of benefits designed to support employees in living their best life and achieving their goals, including holistic health and wellness programs that allow employees to customize their well‑being, as well as pay, rewards, recognition, and incentive programs to ensure they are well‑compensated.

Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principles of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.