Shores - In Park Revenue Operations Supervisor

Position: Living Shores - In Park Revenue Operations Supervisor
Location: Glen

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Operations Supervisor assumes full responsibility of the food & beverage and retail operations at Living Shores. This position reports directly to the Food & Beverage Manager and Retail Manager.

We are currently looking for a:

Living Shores - In Park Revenue Operations Supervisor

Roles & Responsibilities :

Roles & Responsibilities Daily responsibilities include but are not limited to:

Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets ; continuously evaluate current operations and recommend/implement process improvements to reduce costs, improve food quality, guest experience and employee satisfaction.

Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit

Act as an approachable mentor and coach to all assigned team members

Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.

Ensure that all required meal and other breaks are being given in accordance with New Hampshire law Assist with team scheduling and timekeeping activities

Attend daily In
- Park Revenue meetings and participate in Living Shores MOD program.

Manage catering program , support special events and other group sales initiatives .Maintain accurate levels of inventory and fill out order requests for your location .Ensure locations remain clean and stocked.

Provide retail staff with new product deliveries /labels for tagging. Run re-stock product from upstairs stockroom to retail shop.

Complete any requested daily/weekly documentation.

Effectively manage waste/spoilage/damages

Manage any team member corrective actions.

Coordinate team member lunch and break periods.

Communicate pertinent information between management and team members.

Create a guest- focused atmosphere to ensure great guest experience.

Manage compliance with NH State Health Department and other inspectors/auditors in your locations.

Obtain Serv Safe certification (training provided).Report any potential safety hazards and maintenance requests to management.

Requirements
18 years of age or older

Punctual, reliable

Flexible schedule

Able to work in a fast- paced environment

Able to work alone and as a team lead

Able to be productive during slow periods

Must possess strong written and verbal communication skills

Must possess strong attention to detail and problem-solving abilities

Must be proficient in Microsoft Excel, Word, and Power Point.

Practical knowledge of Point of Sale (POS) technology and PCI compliance is preferred

Ability to handle private and confidential information with highest discretion

Able to follow direction and communicate relevant information.

Able to positively engage with guests to promote sales

Able to maintain hygiene and…