Rental Coordinator

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Tuition assistance
• Employee stock purchase plan
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Paid time off
• 10 paid holidays
• Work schedule:
  
  M-F, day shift

Our construction equipment group is seeking a full-time Rental Coordinator for our Hooksett, NH location. Our new team member will assist with rental tasks for New England’s premier JCB equipment dealer to identify customer needs, coordinate pick-ups, and perform inventory control for our rental department.

• Receive and qualify incoming rental inquiries, identify customer needs, prepare quotes, and partner with assigned sales team members.
• Establish new customer accounts by collecting required credit applications, rental forms, certificates of insurance, and upfront payments.
• Explain available rental protection options and ensure customer documentation remains accurate and current.
• Create and maintain rental, demo, and internal contracts, including signed agreements and supporting documentation within company systems.
• Coordinate JCB equipment availability, transfers, freight, delivery, return, and fleet tracking.
• Partner with the service department to ensure rental equipment is maintained, inspected, and ready for customers.
• Review equipment returns, inspection results, service work orders, damages, miscellaneous charges, and insurance claims.
• Manage rental receivables by following company credit and COD policies, reviewing past-due accounts, processing payments, and issuing approved credits.
• Process purchase orders, trucking and re-rental invoices, and manual sales invoices as needed.
• Monitor fleet utilization, repair and maintenance expenses, and freight recovery through company reporting tools.
• Participate in weekly rental meetings and contribute ideas that improve rental operations.
• Maintain strong customer relationships, support walk-in customers and the outside sales team, and provide guidance on JCB equipment and rental solutions.
• Incorporate Alta’s Guiding Principles into daily activities and perform other duties as assigned.
• Maintain consistent, regular, and reliable attendance, including being ready for work at the designated start time.

• 1 year of construction experience preferred
• Excellent time management skills
• Upbeat & positive attitude
• Ability to multi-task in a fast-paced environment
• Excellent communication skills - both verbal and written
• Knowledge of construction equipment, JCB products, or similar industry
• Good computer skills with a focus on Microsoft Word, Excel and Outlook
• Language Skills
  - Ability to speak effectively before groups of customers or employees of the organization.
• Reasoning Ability
  - Intermediate;
  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills
  - Microsoft Word, Excel, Outlook and Epicor/SILK systems

• Physical/Sensory Functions:
  Occasionally will stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl;
  Regularly will sit, use hands, talk/hear.
• Vision:
  No special vision requirements.
• Lift and/or Move Functions:
  Frequently will lift up to 10 pounds

Culture is Job #1. Alta Equipment Group prides itself in…