Customer Service Representative

Customer Service Representative (Sunday-Thursday)

Job Category: Customer Service

Requisition Number: CUSTO
002112

Employment Type: Full-Time

Work Location: AG, 11 Cooperative Way, Pembroke, NH 03275, USA

We are currently looking for a full‑time Customer Service Representative. In this role, you will provide effective customer service for all internal and external customers by utilizing excellent, in‑depth knowledge of company products and programs.

Schedule: Sunday 7:00 am‑1:00 pm, Monday‑Thursday 8:00 am‑5:00 pm.
Must be willing to work holidays.

Position Responsibilities / Accountabilities:

• Confer with internal and external customers by telephone to provide information about products or services, take or enter orders, and gather details of issues.
• Receive and respond to customer issues; interaction with other departments is crucial to help resolve issues.
• Resolve customers’ service or billing issues by performing activities such as issuing credits and arranging pick‑ups.
• Support customers with internet orders and solve issues to find the best solution.
• File and maintain records according to the filing system used; locate and remove material from file when requested.
• May perform other duties as assigned to meet business objectives.

Essential

Skills & Experience:

• High school diploma or equivalent.
• Five years’ experience in a customer service–related field.
• Excellent critical thinking skills to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to deal calmly and effectively with high‑stress situations, including high call volume and customer complaint resolution.
• Ability to work independently.
• Strong typing and data entry skills with a focus on accuracy and attention to detail.

Benefits:

• Medical/dental/vision insurance
• Health savings account with employer contribution
• 401(k) match
• Profit‑sharing program
• Flexible spending account
• Life and AD&D insurance
• Employee purchase program
• Employee assistance program
• Paid time off
• Vacation time off
• Paid holidays/personal/sick days
• Computer purchase program
• Well‑being program with incentives
• Committee participation
• And more!

Equal Opportunity Employer – This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.