Service Writer & Warranty Administrator

Goodhue Boat Company is growing and we are looking for driven, enthusiastic, and talented individuals to join our team and grow with us! Goodhue is a family-oriented company that values diversity, gender equality, open lines of communication and believes in developing employees to their fullest potential.

We are looking for a Full-Time Service Writer & Warranty Administrator to help us in delivering award-winning customer service and creating a unique and memorable experience for our customers. This position will assist the Service Manager in ensuring the success of the Marina at our Meredith, NH location.

The Service Writer & Warranty Administrator will report to the Service Manager and assist in overseeing the day-to-day operations of the Service department and ensuring our customers receive prompt, courteous and effective service. In this position, you will be part of a team that specializes in the maintenance, repair, and detailing of most makes and models of boats

• Communicate with customers in a professional manner to gather all the information necessary to create an accurate estimate.
• Consult and sell services that are applicable to the type of boat and customer’s needs.
• Provide customers with a schedule of work, updates, and any changes that may occur.
• Coordinate with customers on transportation of their boat.
• Communicate with technicians to inform customers of the best remedies to properly repair their vessel.
• Locate, order, and input parts for customer units based on technicians' notes and diagnosis.
• Finalize and invoice work orders.
• Ensure each customer has a positive service experience.
• Spend quality time building a relationship with the customer.
• Follow up after work is complete.
• Work with vendors to process Warranty claims.
• Perform other duties as assigned.

• A minimum of 2 years marine service writer experience, preferred
• Excellent customer service and phone skills are a must.
• Must have superior selling skills and knowledge of how to cross-sell products and services.
• Ability to work under pressure in a fast-paced environment.
• Problem solving skills.
• Marine parts and services knowledge is a must.
• Experience with Lightspeed EVO, preferred.
• Intermediate computer skills.

• Ability to work in an active, fast-paced service environment.
• Ability to sit or stand for extended periods of time.
• Must be able to work in various weather conditions.

• High School diploma or equivalent, required.
• Valid Driver’s License, required.
• Boater’s License, preferred.

• Monday–Friday + Weekends (5 days per week)
• Monday–Friday schedule during off-peak season
• Flexible scheduling

• $55,000-$65,000 annually:
  Base + Commission and Bonuses.
• Salaried Position
• Bonus opportunities available.

• Health, Dental and Vision Insurance
• Paid Time Off
• Employee Discounts
• Growth Opportunities