Customer Service Representative

Customer Service Representative (Monday-Friday)

Associated Grocers of New England has been feeding New England and growing careers since 1946. As the largest retailer-owned, wholesale distribution center in New England, AG knows how to best serve the needs of its unique customers. We are currently looking for a FT Customer Service Representative. In this role, you will provide effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs.

Schedule:

Monday thru Friday 8:00am- 5:00pm. Occasional Sunday shift could be required for department coverage. Must be willing to work holidays.

Position Responsibilities/Accountabilities:

• Confer with internal and external customers by telephone to provide information about products or services, take or enter orders, obtain details of issues.
• Receive and respond to customer issues; interaction with other departments is crucial in helping to resolve issues.
• Resolve customers' service or billing issues by performing activities such as issuing credits and pick-ups.
• Coordinate cross dock processing.
• Support customers with internet orders and solve issues to find the best solution.
• File and maintain records according to the filing system used. Locate and remove material from file when requested.
• May perform other duties as assigned to meet business objectives.

Essential

Skills & Experience:

• High School diploma or equivalent
• Five years' experience in a Customer Service-related field
• Excellent communication skills
• Must have excellent critical thinking skills to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to deal calmly and effectively with high stress situations including but not limited to high call volume and customer complaint resolution.
• Ability to work independently.
• Strong typing and data entry skills with focus on accuracy and attention to detail

Why We're a Great Place to Work:

• Medical/dental/vision insurance
• Health savings account with employer contribution
• 401K match
• Profit sharing program
• Flexible spending account
• Life and AD&D insurance
• Tuition reimbursement
• Employee purchase program
• Employee assistance program
• Paid time off
• Vacation time off
• Paid holidays/personal/sick days
• Computer purchase program
• Volunteerism policy
• Well-being program with incentives
• Committee Participation
• And more!

Join our dynamic team today.