Customer Service

THIS IS NOT A REMOTE POSITION

Position: Customer Service

Position Type: Temp-to-Hire

Openings: 3 Positions Available

Shift Options:

• 1st Shift: 6:30 AM – 2:30 PM
• 1st Shift: 8:00 AM – 4:30 PM

Pay Rate: $22.70 per hour

We are seeking detail-oriented and customer-focused Customer Service Representatives to join our team. In this role, you will serve as a key point of contact for distributors, processing orders, managing inquiries, and supporting customers throughout the order lifecycle. The ideal candidate thrives in a fast-paced environment, possesses strong organizational skills, and is committed to providing exceptional customer service.

• Receive and process customer orders, inquiries, and quote requests from distributors.
• Review and validate distributor orders to ensure product manufacturability and accuracy.
• Verify all variable data associated with orders and quotation requests.
• Process order modifications, updates, and revisions as requested by distributors.
• Provide customer support by assisting with quotations, phone calls, questions, and general inquiries.
• Maintain accurate records and ensure timely entry of information into company systems.
• Meet daily productivity and processing goals while maintaining a high level of accuracy.
• Collaborate with internal teams to ensure customer needs are met efficiently and effectively.

• High school diploma or equivalent required.
• Associate degree preferred.
• 1–2 years of customer service experience or experience in a similar role preferred.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational abilities.
• Proficiency in data entry and keyboarding while maintaining a high level of accuracy.
• Ability to multitask and prioritize work in a fast-paced environment.
• Self-motivated with strong time management skills.
• Ability to work independently as well as collaboratively within a team environment.

• Experience with Office 365 applications.
• Familiarity with CRM systems, SAP, and AS400.
• Experience working with order management systems.

Pay Details: $22.70 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

Military connected talent encouraged to apply

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.