Licensed Licensed CSR​/Account Manager

Job Description

Welcome to THE ART AGENCY, a vibrant and growing insurance agency nestled in the beautiful community of Rye, New Hampshire. We’re not just about policies; we’re about building genuine connections and providing a level of service that truly stands out. Our team is dedicated to making insurance clear, accessible, and tailored to the unique needs of each person we serve. We believe in fostering a supportive and positive work environment where every team member feels valued and empowered.

As our new Licensed Customer Service Representative, you’ll be the friendly voice and helpful hand for our clients, playing a crucial role in their insurance journey. You’ll help them understand their coverage, manage their accounts, and ensure they feel confident and secure. If you have a passion for helping others and a knack for making people feel heard and understood, you’ll fit right in here.

• Mon-Fri Schedule
• Career Growth Opportunities

• Serve as the primary point of contact for policyholder inquiries, providing exceptional service and support.
• Handle policy endorsements, renewals, and cancellations with accuracy and efficiency.
• Assist clients in understanding their coverage options and policy details.
• Process payments and manage billing inquiries.
• Collaborate with agents and other team members to ensure a seamless customer experience.
• Maintain accurate and up-to-date client records in the CRM system.
• Address and resolve customer complaints in a professional and timely manner.

• Valid Property & Casualty License (Required)
• Minimum of 2 years of experience in customer service, preferably within the insurance industry.
• Excellent communication skills, both written and verbal.
• Proficiency in using customer relationship management (CRM) software.
• Strong problem‑solving abilities and attention to detail.
• Ability to manage multiple tasks efficiently in a busy office setting.