Service Coordinator

Service Administrator – Bow, NH

This role is full‑time and responsible for managing service workflows, customer communication, and administrative tasks for Alta Equipment Group.

• Training
• Medical, Dental and Vision insurance
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays

• Open and close work orders for all types of customers
• Schedule transportation for equipment to branches or customers
• Answer calls and provide customer service
• Research billing and invoicing questions and provide solutions
• Assist with dispatching service technicians
• Assist with technician and office payroll
• Cross‑train with other admin staff to provide back‑up in all positions
• Perform various office and service duties as assigned by management

• Customer service experience highly preferred
• Strong computer skills and working knowledge of Microsoft Word, Excel and Outlook; ERP experience a plus
• Excellent verbal and written communication skills
• Excellent time management and ability to communicate with all levels of coworkers and customers
• Basic language skills: ability to read and interpret documents, write routine reports and correspondence, and speak before groups of customers or employees
• Basic mathematical skills: add/subtract two‑digit numbers, multiply/divide with ten’s and hundred’s, perform operations with American units of money, weight, volume, and distance
• Basic reasoning ability: apply common sense to carry out detailed but uncomplicated written or oral instructions; handle problems involving a few concrete variables in standardized situations

Alta Equipment Group is an equal‑opportunity employer. We do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact  immediately.