Customer Service Representative

Position: Customer Service Representative

Location: Wilton, NH

Job : 191

The Customer Service Representative will provide support to customers regarding product inquiries, orders, and service issues. They will maintain accurate records and collaborate with internal teams to resolve concerns.

• Respond to customer inquiries and questions regarding quotes and orders, lead times, and product specifications via phone, email, and chat.
• Maintain accurate and up-to-date records of customer interactions and follow-ups.
• Provide information regarding company products and services.
• Resolve customer concerns in a professional and timely manner.
• Proactively communicate delays, product updates, and shipment tracking to customers.
• Routinely follow-up on open items such as open quotes, pre-payments, and responses to customers.
• Follow company processes and procedures.
• Maintain accurate and up-to-date customer service records.
• Interact internally with engineers, physicists, and supply chain.
• Collaborate with all internal departments as needed.
• Perform other duties as assigned.

• Solid verbal and written communication skills.
• Ability to be prompt, accurate and consistent.
• Strong interpersonal skills.
• A Service-First mindset with focus on problem-solving and long-term client satisfaction.
• Proficiency in Microsoft Office and CRM systems; SAP preferred.
• Strong attention to detail and data entry skills.
• Ability to multitask, prioritize and manage time effectively.
• Self-motivated with the ability to work independently or on a cross‑functional team.

• Prior customer service experience in high‑tech manufacturing or scientific instrumentation industries.
• Strong technical skills.

• High School diploma or equivalent. Technical training a plus.
• 2 years of customer service experience.

• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally must be able to lift and/or carry up to 15 pounds.

Kimball Physics is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.

Kimball Physics is a participant in E‑Verify.

If you need a reasonable accommodation for any portion of the employment process, please contact us at  or email .