Customer Service Representative

Are you looking to work with professional and creative co-workers to advance humankind by doing good physics while having fun?
Kimball Physics, Inc. is in Wilton NH, surrounded by rolling hills, deep woods, quiet ponds, hiking trails, and a field of blueberry bushes. We have a friendly work environment, generous benefits, and are currently looking for a Customer Service Representative to join our team.

The role involves responding to customer inquiries and providing support via phone, email, and chat, while maintaining accurate records and collaborating with internal departments. You will also communicate updates, resolve concerns, and ensure customer satisfaction.

• Respond to customer inquiries and questions regarding quotes and orders, lead times, and product specifications via phone, email, and chat.
• Maintain accurate and up-to-date records of customer interactions and follow-ups.
• Provide information regarding company products and services.
• Resolve customer concerns in a professional and timely manner.
• Proactively communicate delays, product updates, and shipment tracking to customers.
• Routinely follow-up on open items such as open quotes, pre-payments, and responses to customers.
• Ability to follow company processes and procedures.
• Maintain accurate and up-to-date customer service records.
• Interact internally with engineers, physicists, and supply chain.
• Ability to collaborate with all internal departments as needed.
• Performs other duties as assigned.

• Solid verbal and written communication skills,
• Ability to be prompt, accurate and consistent
• Strong interpersonal skills.
• A Service-First mindset with focus on problem-solving and long-term client satisfaction
• Proficiency in Microsoft Office and CRM systems, SAP is preferred.
• Strong attention to detail and data entry skills.
• Ability to multitask, prioritize and manage time effectively.
• Self-motivated with the ability to work independently or on a cross-functional team

• Prior customer service experience in high-tech manufacturing or scientific instrumentation industries.
• Strong Technical skills, preferred

• High School diploma or equivalent. Technical training a plus.
• 2 years of Customer Service experience.

• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally must be able to lift and/or carry up to 15 pounds.