Dispatcher, Customer Service​/HelpDesk

Location: Hooksett

Description We are looking for a Dispatcher to support daily coordination and customer communication for a detail-oriented services team in Hooksett, New Hampshire. This Long-term Contract position is ideal for someone who can manage incoming requests, organize service activity efficiently, and provide dependable support in a fast-paced environment. The role requires strong attention to detail, sound judgment, and the ability to keep operations running smoothly while delivering a positive customer experience.

Responsibilities:

- Receive service calls and requests, gather key details, and prioritize work based on urgency and operational needs.

- Assign and coordinate schedules for field personnel or service resources to ensure timely response and coverage.

- Maintain accurate records in dispatch and service tracking systems, updating job status and important notes as information changes.

- Communicate clearly with customers, internal teams, and technicians to confirm timelines, relay updates, and resolve routine issues.

- Monitor active assignments throughout the day and adjust schedules when delays, cancellations, or urgent requests arise.

- Support call center activities by handling a high volume of inbound communication with efficiency and courtesy.

- Review dispatch information for accuracy and completeness to help ensure smooth service delivery and proper follow-up. Requirements - Experience in dispatching, scheduling, or coordination within a customer-focused environment.

- Ability to deliver strong customer service while managing multiple requests and competing priorities.

- Background in call center support or high-volume phone-based communication.

- Proficiency using computer-based dispatch, scheduling, or service management systems.

- Strong organizational skills with the ability to coordinate logistics accurately and efficiently.

- Clear verbal and written communication skills for working with customers and internal teams.

- High attention to detail and the ability to remain calm and dependable in a fast-paced setting. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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