Supply Chain Compliance Analyst

Who We Are

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities.

Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

The Supply Chain Compliance Analyst plays a critical role in protecting revenue, improving customer compliance, and driving operational excellence across Lindt & Sprüngli's supply chain. This position is responsible for analyzing, validating, and resolving customer return, overage, shortage, and damage (ROSD) claims, as well as other logistics-related claims submitted by wholesale customers. Acting as a key liaison between Customer Service, Sales, Finance, Transportation, Warehousing, and customers, the analyst investigates claims, identifies root causes, disputes invalid deductions, and drives corrective actions to reduce future occurrences.

The role requires a strong understanding of the order-to-cash process, supply chain operations, customer compliance programs, and contractual customer requirements. The ideal candidate is analytical, self-driven, detail-oriented, and proactive, with the ability to turn data into actionable insights, strengthen customer relationships, and improve business performance. This is a hybrid role requiring three days per week in our corporate office in Stratham, NH.

Reporting, Analysis & Customer Compliance Analyze customer returns, overage, shortage, and damage (ROSD) claims to validate shipment accuracy and identify opportunities to reduce recurring issues. Monitor trends and performance metrics to identify operational risks, customer compliance concerns, and claim drivers. Communicate customer compliance updates and requirements to internal stakeholders to ensure alignment and adherence across the organization. Develop expertise in customer routing guides, compliance programs, and contractual supply chain requirements.

Build strong working relationships with Customers, Internal Sales Teams, Brokers, Customers, Customer Service, Finance, Transportation, and Warehousing teams. Partner with sister companies, including Ghirardelli and Russell Stover, to share best practices and drive process improvements.

Claims Management & Resolution Identify root causes of customer claims and recommend process improvements across the supply chain. Manage claim processing and reporting activities within SAP. Learn and navigate customer-specific portals to proactively prevent claims and compliance issues. Monitor resolution progress and ensure accountability across cross-functional teams. Support accounting activities by researching invoice discrepancies, payment issues, and order-related inquiries. Share expertise and provide guidance to internal teams on customer compliance requirements, claim trends, and best practices.

• Categorize and analyze opportunities for improvements ROSD claims.
• Process, resolve, and report customer logistic deductions in SAP.
• Govern resolution management; initiate claim disputes and actively follow up to ensure resolution.
• Learn and navigate customer specific portals to allow for timely disputes and effective communication.
• Provide leadership by sharing knowledge and skills to cross functional teams.
• Support accounting by creating orders or providing insight into invoice and payment issues.

Experience: 3-5+ years of experience in Supply Chain, Distribution, Logistics, Transportation, Customer Compliance, or a related field. Experience working within an ERP system; SAP experience preferred. Experience investigating customer deductions, claims management, or supply chain compliance is strongly…