Dispatcher, Customer Service​/HelpDesk

Dispatcher

We are looking for a dispatcher to support daily coordination and customer communication for a detail-oriented services team in Hooksett, New Hampshire. This long-term contract position is ideal for someone who can manage incoming requests, organize service activity efficiently, and provide dependable support in a fast-paced environment. The role requires strong attention to detail, sound judgment, and the ability to keep operations running smoothly while delivering a positive customer experience.

Responsibilities:

• Receive service calls and requests, gather key details, and prioritize work based on urgency and operational needs.
• Assign and coordinate schedules for field personnel or service resources to ensure timely response and coverage.
• Maintain accurate records in dispatch and service tracking systems, updating job status and important notes as information changes.
• Communicate clearly with customers, internal teams, and technicians to confirm timelines, relay updates, and resolve routine issues.
• Monitor active assignments throughout the day and adjust schedules when delays, cancellations, or urgent requests arise.
• Support call center activities by handling a high volume of inbound communication with efficiency and courtesy.
• Review dispatch information for accuracy and completeness to help ensure smooth service delivery and proper follow-up.