Customer Service Representative (Part-Time Temp

Our goal at FedPoint is to foster an engaging environment for our employees that promotes career growth and supports a work-life balance. From professional development to wellness programs to volunteer opportunities, we have created a culture that puts our employees on a positive pathway to success.

About Fed Point
FedPoint creates and operates digital benefits marketplaces that make it easy forour millions of federal and military customers to understand, select, and use their benefits.

A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH.

Our mission
Create and deliver world-class benefits experiences for our customers, clients, and business partners.

Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We want you to join our team here at FedPoint!

As a Customer Service Agent within our vision and dental team, you will be the cornerstone of our customer support operations. You’ll interact with Federal employees and customers via email and telephone, assisting them with a variety of needs, including account updates and program information. You’ll also handle outbound calls to ensure our customers have the best experience possible and support various administrative tasks as needed.

Details:

• Temporary role:
  Start date Friday October 2, 2026 through end of February 2027.
• 1 full week of training - PAID - (Must be available first week from 8:30-5:00pm EST)
• All equipment provided
• Part time hours:
  Monday-Friday 10am-2pm
• Hybrid work opportunity!
• Compensation: $18.66/hr + $5.09 health and wellness benefit (up to 40 hours per week)

Qualifications:

• Education & Experience:
  High school diploma or equivalent. At least 1 year of customer service experience or demonstrated strength in customer service skills, call center, or similar experience preferred. Experience with web-based customer service systems is required; familiarity with work distribution systems is a plus.
• Ability to work efficiently in a high-volume environment.
• Strong multitasking abilities with keen attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to make sound decisions and escalate issues when necessary.
• Professionalism and tact in handling diverse customer interactions.

Why Join Us?

At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.

We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.

All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.

FedPoint is an equal opportunity employer as to all protected groups under applicable federal, state and local laws, including protected veterans and individuals with disabilities.