Telephone Operator Job Newport New Hampshire USA,Customer Service/HelpDesk

Location: Newport

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

JOB DESCRIPTION:

Telephone Operator.

Title:

Telephone Operator. Revised: 8/14/26. Department:
Retail. Employment Status:
Full Time.

Reports To:

Assistant Branch Manager. FLSA Classification:
Non-Exempt.

Primary

Purpose:

To represent Sugar River Bank by projecting a professional image through actions and appearance.

To answer incoming calls immediately, ascertain their needs and refer them to the appropriate person or department.

Demonstrate world class service through performance and attitude.

Provide exceptional service to our customers by adhering to all service standards.

Look for and capitalize on opportunities to continually expand the Bank's relationship with each and every customer.

Provide outstanding internal service and be a valued, supportive team member to all fellow associates.

To adhere to all policies and procedures.

To understand and adhere to all compliance regulations as they pertain to the Bank and/or department.

Equipment Usage:

Computer terminals, calculators, printers, copiers, telephone and other equipment as needed.

Essential Duties/Functions:

Answer incoming calls promptly and professionally:

Transfer to the appropriate individual or department.
Take accurate messages and forward to appropriate individuals or departments.
Request coverage of incoming calls when unavailable.

Banno Conversations (online messages):
Respond with appropriate chat support in a timely manner and/or assign to appropriate branch/department.

Regularly report any customer concerns relative to the bank to the Branch Administrator.

Review Retail Maintenance and other retail reports and follow up with questions or concerns.

Cooperate with other departments/branches to ensure harmony and understanding in all aspects of our Bank.

Complete annual trainings and Know be 4 courses in a timely manner as required.

Secondary Duties/Functions:

Perform all essential and secondary functions of the Receptionist.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities

Individuals must possess, be able to explain and demonstrate that they have the skills, the ability and knowledge in the Retail Department in order to safely and efficiently perform the essential and secondary functions of the Telephone Operator and Receptionist's position, with or without reasonable assistance and with or without mechanical devices.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

Physical:

Physical activity of this position requires:

Ability to extend hand(s) and arm(s) in any direction; pick, pinch, type or otherwise work primarily with fingers continuously.
Ability to withstand substantial movements (motions) of arms, wrists, hands, and/or fingers.
Ability to sit for long periods of time primarily in one spot.
Ability to lift 30lbs from the floor to above waist level occasionally to pass coin orders over the counter to customers.
Ability to crouch and kneel for short periods of time to service and/or set up equipment.
Ability to walk about the work area to perform various tasks.
Ability to push and pull objects of larger size to move equipment and coin when necessary.
Ability to express or exchange ideas by means of the spoken word. Essential functions include activities in which incumbent must convey detailed or important spoken ideas to co-workers and customers.
Ability to receive detailed information through oral communication and make fine discrimination in sound.

Physical effort of this position is light work: exerting up to 30 pounds of force occasionally, and/or a negligible amount of force constantly to move objects.

Visual:

The acuity requirements include color, depth perception…