Story Land - Hauntings Guest Experience Host

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating®.

Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved.

We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Guest Experience Host is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests. This position assists guests as they arrive at the park, including ticket sales, season pass processing, and turnstiles.

• Greet guests in a fun and welcoming manner
• Delight all guests by providing exceptional customer service by promptly and professionally addressing their questions and concerns
• Run POS for guests to purchase tickets or season passes
• Process guests’ tickets and/or passes at the entrance gates
• Answer guest questions and/or elevate these questions and concerns to the appropriate Guest Experience Host
• Assist guests with entry, exit, and reentry to the park
• Ensure that the front gate area of the park remains clean and presentable to incoming guests
• Promptly notify the security team or the operator of host and guest injuries or emergencies
• All other duties assigned by leadership

No education requirements for this role. No previous work experience needed.

Language:
Ability to read, write, and speak fluent English;
Spanish or other bilingual language skills are a plus.

• Must be at least 14 years of age to comply with New Hampshire Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Must comply with all uniform policies

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for periods of time, while using a computer or POS equipment
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

• This role will predominantly be based in both an office setting as well as frequent exposure to outdoor environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
• Subject to loud noise levels, flashing lights, and heavily populated environments
• Subject to frequent interruptions and requests that may require reprioritization of activities
• Working at Story Land is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so.
• As a Story Land host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills!
• There are many exciting seasonal job opportunities available to take your summer job to new heights!

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Story Land and Living Shores parks on your days off
• Invitations to exclusive company-sponsored host events throughout the season

In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career.