Call Center Representative

Position: Call Center Representative (Sign-on Bonus)
Location: West Lebanon

As a Customer Service Representative, you will address various customer needs such as account maintenance, billing inquiries, product orders, and overall communication with the company. Your goal will be to deliver exceptional customer service, handling incoming calls, and ensuring efficient product delivery interactions. Your success will be measured by your ability to provide excellent customer service.

What We Offer:

Work Environment – Be a part of an onsite collaborative environment that cultivates individual growth

Competitive Compensation – Including an annual bonus plan, and 401k company matched up to 4%
Flexible Benefits Plan – In effect on the first day of the month following the date of hire and offers three levels of coverage to select from to meet your unique, personal needs

Paid Vacation – Plus an annual option to purchase additional vacation, too Wellness Support – With 24/7 access to our Employee & Family Assistance Program Opportunity to give back to some amazing causes in our community
- Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery

Provide point of contact for our customers and excellence through verifying and updating customer account information, troubleshooting and/or solving customer concerns

Providing accurate information on products and services as well as educating customers on our products and services

Perform account maintenance by ensuring customer records are up to date and accurate information is recorded

Partner with other departments to follow-up with all customer inquiries

Contribute to a team environment by performing other duties as required

Your Skills :

Ability to work well within a team environment

Must be able to work weekends

Ability to multi-task and manage time effectively

Ability to work in a fast-paced environment

Your

Experience:

High School Diploma or equivalentADDS software experience is an asset2+ years of experience working in customer service

The expected hourly range for this position is $18.00-$21.60. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements
- Work Experience Customer Service

Job Requirements
- Education Diploma/High School Equivalent Application Question(s):
* This position requires working one of the following schedules. Are you available to work within  one of these shifts? 7:00 AM - 3:30 PM8:00 AM - 4:30 PM8:30 AM - 5:00 PM
* Are you comfortable handling 30-100 inbound customer calls per day, depending on business needs and seasonal demand? Yes/No
* This role requires using multiple computer systems simultaneously while speaking with customers. Are you comfortable working between several programs at the same time? Yes/No
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