Scientific Customer Service Representative

Position:Scientific Customer Service Representative

Location: Wilton, NH

Job :192

# of Openings:0

Are you looking to work with professional and creative co-workers to advance humankind by doing good physics while having fun?

Kimball Physics, Inc.is in Wilton NH, surrounded by rolling hills, deep woods, quiet ponds, hiking trails, and a field of blueberry bushes. We have a friendly work environment, generous benefits, and are currently looking for a
Scientific
Customer Service Representative
to join our team.

• Answer customer questions specific to product specifications and applications
• Develop customer relationships through pro‑active communication and an understanding of our products and their requirements
• Enter and monitor both simple and complex quotes and orders into our ERP system
• Respond to customer inquiries regarding quotes, orders, lead times, and status
• Proactively communicate delays, product updates, and shipment tracking to customers.
• Ability to collaborate with all internal departments as needed, specifically with engineers, physicists, and supply chain
• Collaborate with other departments to process customer returns and repair requests
• Maintain accurate and up-to-date details of customer interactions and follow-ups.
• Maintain accurate and up-to-date customer data.
• Performs other duties as assigned.

• Solid verbal and written communication skills,
• Ability to be prompt, accurate and consistent
• Strong interpersonal skills.
• A Service-First mindset with focus on problem-solving and long-term client satisfaction
• Proficiency in Microsoft Office and CRM systems, SAP is preferred.
• Strong attention to detail and data entry skills.
• Ability to multitask, prioritize and manage time effectively.
• Self-motivated with the ability to work independently or on a cross-functional team

• Prior customer service experience in high-tech manufacturing or scientific instrumentation industries.
• Strong Technical skills, preferred

• Bachelor's degree or equivalent. Technical training a plus.
• 2 years of Customer Service experience.

• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally must be able to lift and/or carry up to 15 pounds.