Service & Parts Advisor

Description

Irwin Marine is seeking a full-time, year-round Service & Parts Advisor to join our team. This position plays an important role in supporting both the service and parts operations of the marina and serves as a key point of contact between customers, technicians, the Service Manager, vendors, and other members of the marina team.

The Service & Parts Advisor works closely with the Service Manager to coordinate service activities involving technicians, riggers, yard crew, detailers, and drivers while also supporting the ordering, receiving, inventory control, and sale of parts needed for customer repairs and marina operations.

The successful candidate will be highly organized, customer-focused, comfortable managing multiple priorities, and willing to develop a strong working knowledge of marine service and parts. Previous marine or dealership experience is preferred but is not required. Candidates with strong customer service, service-writing, parts, automotive, powersports, equipment, or similar experience are encouraged to apply.

Irwin Marine's crew is a highly trained and committed group. We offer the right candidate opportunities to learn, grow, and build a career within the marina environment. We look for individuals with a positive attitude, strong work ethic, attention to detail, and a desire to be part of a collaborative team.

• Greet customers and serve as a professional point of contact for service and parts needs.
• Accurately document customer concerns, requested repairs, and service requirements on work orders.
• Maintain accurate and complete records of service transactions.
• Coordinate with the Service Manager to schedule technicians, riggers, yard workers, detailers, and drivers based on workload and operational priorities.
• Maintain regular customer communication regarding scheduling, estimates, repair status, job completion, delays, and other service-related matters.
• Work with technicians and the Service Manager to develop accurate repair estimates and obtain customer approval before work proceeds.
• Coordinate with the warranty function to identify and schedule applicable warranty repairs.
• Address customer questions and concerns promptly and professionally and elevate significant complaints or conflicts to the Service Manager when appropriate.
• Help ensure completed service work is properly documented and ready for customer delivery.
• Send applicable service, storage, seasonal, or other customer contracts throughout the year.
• Assist with incoming telephone calls and appropriately direct customer inquiries.
• Provide consistently professional and responsive customer service.

• Review technician work orders and customer requests to verify parts specifications and requirements.
• Identify and locate the correct parts and materials needed for customer repairs and service work.
• Search inventory records and physical inventory locations to determine whether required parts and materials are available.
• Research manufacturer catalogs, vendor resources, and websites to obtain accurate part numbers, pricing, specifications, and availability.
• Prepare and complete purchase orders accurately.
• Compare pricing, specifications, availability, and delivery dates when sourcing parts and supplies.
• Place orders with approved suppliers and vendors in accordance with marina procedures.
• Communicate with suppliers regarding order status, backorders, discrepancies, and late deliveries.
• Receive incoming parts and supplies and verify shipments against purchase orders and vendor documentation.
• Review supplier invoices against purchase orders and received merchandise for accuracy.
• Accurately receive purchases into the dealership…