Senior NOC Engineer

The NOC Senior Engineer is responsible for monitoring and maintaining subsea cable systems and optical transmission networks. This role includes system troubleshooting, emergency and planned maintenance, and delivering outage and incident communications for major service impacts.

The position works closely with internal support teams and customer technical staff to ensure subsea cable systems and optical transmission equipment operate as designed and are properly maintained. The NOC Senior Engineer also supports incident resolution through conference calls, escalations, and coordinated communications.

• Monitor subsea cable systems for faults and service-impacting issues
• Monitor optical transmission equipment and optical networks for faults and service impacts
• Collaborate with NOC IT and customer teams to ensure stability and performance of NOC cloud infrastructure
• Create and maintain trouble tickets clearly describing issues related to optical transmission equipment and networks
• Develop customer impact messages describing service disruptions for customer care and business stakeholders
• Escalate issues in accordance with NOC procedures and document actions taken
• Support NOC and business partner communication delivery processes
• Coordinate with network, enterprise, and customer-facing teams to detect, respond to, and communicate service-impacting outages
• Answer inbound support calls from multiple client organizations and external groups, providing appropriate technical assistance
• Follow NOC operational procedures related to maintenance, repair, return of parts, security access, and network operations
• Enforce all security processes related to company-owned and customer-owned assets and intellectual property
• Assist in the development of training materials, documentation, and knowledge transfer resources
• Proactively communicate with team members, subject matter experts, third-party vendors, and customers
• Build collaborative working relationships with internal teams, partners, and customers
• Identify, research, and recommend process improvements to management

• Strong communication, comprehension, and listening skills
• Intermediate knowledge of telecommunications networks
• Intermediate understanding of optical networks, optical transmission equipment, and system testing
• Intermediate understanding of fiber optic cable terminology, standards, testing, and maintenance
• Ability to capture key information during multiple concurrent conversations
• Ability to correlate data from multiple information sources to identify root causes
• Proven ability to multitask in a fast-paced, 24x7 operational environment
• Proficiency with Microsoft applications (Word, Excel, Outlook, etc.)
• Strong written communication skills with attention to clarity and grammar
• Ability to explain complex technical issues in non-technical terms
• Self-motivated with a strong desire to learn and grow technically
• Knowledge of technical writing and verbal explanation of complex systems

• Willingness to work rotating shifts in a 24x7x365 environment
• Experience with subsea cable systems preferred
• Experience with Ciena 6500 and Waveserver nodes preferred
• Experience with Nokia PSI-M and PSI-8L nodes is a plus
• Experience with Cisco NCS
  1004 nodes is a plus
• Experience with cloud computing environments is a plus