Technical Service Representative - TPU

Technical Service Representative – TPU

Huntsman is seeking a Technical Service Representative – TPU supporting the Global Elastomers Division located in Derry, New Hampshire. This position will report to the appropriate Technical Service leadership within the Global Elastomers Business.

The Technical Service Representative – TPU provides technical expertise and support to customers and internal stakeholders by combining hands‑on laboratory work, process troubleshooting, product evaluation, and customer engagement. This role collaborates closely with Commercial, Technical & Innovation, and Operations teams to optimize product performance, resolve technical challenges, and drive customer success.

• Provide technical support and troubleshooting to customers, including process optimization and application guidance.
• Advise customers on resin selection, processing techniques, and equipment selection.
• Conduct laboratory testing, formulation trials, and data analysis to support technical and customer needs.
• Operate TPU laboratory equipment and perform chemical and physical testing.
• Design and execute experiments to resolve technical challenges and improve product performance.
• Investigate customer complaints and maintain proper quality documentation.
• Develop and manage technical service project plans, timelines, and progress tracking.
• Prepare technical reports, presentations, and project status updates.
• Act as a technical liaison between customers, Sales, Commercial, and Technical & Innovation teams.
• Gather market intelligence and provide recommendations to support business growth and competitiveness.
• Promote compliance with Huntsman safety standards and maintain a safe working environment.

• Bachelor’s degree in Chemistry, Chemical Engineering, Industrial Engineering, or a related field.
• 5+ years of experience in the thermoplastics, TPU, or related industry.
• Strong knowledge of injection molding, extrusion, and polymer processing techniques.
• Experience with ASTM test methods, including mechanical testing and melt index analysis.
• Ability to perform hands‑on laboratory and field‑based technical work.
• Unrestricted right to work for Huntsman in the United States.

• Strong problem‑solving and troubleshooting skills.
• Excellent communication and customer engagement abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Data‑driven mindset with strong analytical skills.
• Strong cross‑functional collaboration and relationship‑building capabilities.
• Ability to work independently while supporting team objectives.
• Strong technical aptitude and attention to detail.

• Experience supporting TPU applications and customer‑facing technical service activities.
• Experience presenting technical information to customers and business partners.
• Knowledge of competitive materials, technologies, and market trends within the TPU industry.

• Laboratory and field‑based work environment.
• Requires customer site visits and technical support activities.
• Approximately 25% domestic travel with occasional international travel.
• Ability to lift and carry up to 45 lbs (20 kg) over short distances.
• Requires compliance with Huntsman safety policies and procedures.

No additional locations specified.