Project Manager, Operations Management

The Project Manager is responsible for the successful execution and delivery of all upfit projects performed by HP Fairfield. Serving as a technical subject matter expert in plow and truck equipment, this role oversees contract review, technical project definition, customer engagement throughout the project lifecycle, and operational support.

The Project Manager plays a critical role in the order-to-cash process, ensuring seamless project coordination, operational efficiency, and exceptional customer satisfaction. Through strong technical expertise, project leadership, and cross-functional collaboration, this position drives successful project outcomes while maintaining high levels of customer confidence and service excellence.

Essential Functions of the Job:

• Lead the technical planning and execution of assigned projects, serving as the primary point of contact for customers on all technical matters throughout the project lifecycle.
• Partner closely with the sales team during the pre-award phase to provide technical expertise, validate project requirements, and support the development of accurate and feasible customer solutions.
• Collaborate with customers to define, review, and finalize technical specifications, ensuring all project requirements are documented, understood, and achievable.
• Ensure complete project readiness prior to release to manufacturing by coordinating and validating all required project documentation and inputs, including:
• Bills of Material (BOM) and Job Header creation and accuracy
• Project schedule development and critical milestone management
• Upfit layouts, drawings, and technical documentation
• Vehicle Identification Numbers (VINs) and equipment serial number tracking
• Pre-build meeting facilitation and cross-functional coordination
• Procurement and availability of chassis, VTMs, outsourced equipment, and other purchased components
• Serve as the primary liaison between Sales, Engineering, Procurement, Manufacturing, and Customers to ensure seamless project execution.
• Monitor project progress, identify risks, and proactively resolve issues to maintain project schedules, quality standards, and customer expectations.
• Provide ongoing technical guidance and support to Production throughout the manufacturing and upfit process.
• Ensure all project deliverables are completed accurately, on time, and in accordance with customer requirements, contractual commitments, and company standards.

Knowledge,

Skills and Abilities

(KSA’s):

• Customer-Focused:
  Demonstrated commitment to delivering exceptional customer service, with the ability to build strong relationships, manage expectations, and effectively resolve customer concerns while balancing business objectives.
• Communication and Negotiation
  
  Skills:
  
  Excellent verbal, written, and interpersonal communication skills, with the ability to influence stakeholders, facilitate discussions, negotiate solutions, and communicate technical information.
• Problem Solving
  
  Skills:
  
  Ability to identify issues, analyze root causes, evaluate alternatives and implement effective solutions.
• Decision-making and Accountability:
  Ability to make sound, timely decisions using available data, while taking ownership of project outcomes and driving results.
• Self-Motivation and Initiative:
  Highly motivated and capable of working independently with minimal supervision while maintaining a high level of accountability, accuracy, and follow-through.
• Results-Oriented Performance:
  Demonstrated ability to successfully execute projects from initiation through completion, meeting quality, schedule and customer satisfaction.
• Relationship Focused:
  Ability to build consensus among stakeholders and maintain productive working relationships both internally and externally.
• Adaptable to change.

Education and Experience:

• Minimum 7-10 years of heavy equipment work experience.
• Bachelor’s degree in engineering, Business Management or a related technical field.
• Strong technical experience including but not limited to hydraulics, electrical, metal welding.
• Demonstrated experience successfully leading teams and delivering results.
• Previous experience working with ERP systems (JD Edwards preferred).

Alamo Group offers…