Property Manager

Hours: 0.6 FTE (approx. 22.5 hours)

Work pattern: Core working days will be Friday and Saturday with the choice of a week day

Location: On-site in a newly refurbished office in Sandown with free parking

Contract: 12 Month Fixed Term Contract (Maternity cover)

Create an outstanding experience for guests and homeowners. Travel Chapter’s Property Management team makes holidays feel effortless. As a Property Manager, you will coordinate our housekeeping and maintenance activity, support guests with queries and ensure our properties are always guest-ready. This role is fast-paced, varied and people-focused. You will be supported by an established and knowledgeable team and based in a brand-new office environment with ample free parking.

• Coordinating Managed Services across a regional portfolio of holiday homes
• Supporting guests before, during and after their stay
• Working with housekeeping and maintenance suppliers to maintain high standards
• Planning and problem-solving to keep operations running smoothly
• Carrying out periodic property visits and spot checks
• Handling feedback and complaints constructively
• Managing stock levels, supplier invoices and charges
• Helping with the onboarding of new properties and supporting growth
• Delivering service aligned to homeowner expectations and KPIs

To support our seven-day operation, the team participates in an on-call rota. Current on-call hours are 5pm–9pm Monday to Saturday and 9am–9pm on Sundays, with retainer payments made in addition to salary.

• Proven customer service experience in a fast-paced environment
• Excellent organisational, planning and multitasking skills
• A positive, solutions-focused mindset
• The ability to build strong relationships with a wide range of people
• High attention to detail and a focus on presentation standards
• Confidence using systems, data and structured processes
• Flexibility to support a 7-day operation, including the core days listed above

Experience in holiday lettings, housekeeping coordination, maintenance scheduling or property operations would be helpful but is not essential.

Travel Chapter is a certified B-Corp and a Sunday Times Best Place to Work. We care about the experience we create for homeowners, guests, communities and our people.

• A newly refurbished office environment
• Free on-site parking
• An experienced and supportive team
• Real ownership and variety in your work

Ready to start your next chapter?

If this sounds like you, apply today. We would love to talk.

INDST