Sportsbook Ticket Writer

• Location 319 New Zealand Rd,Seabrook, NH, 03874,United States
• Base Pay $16.00 / Hour
• Employee Type PT Non-Exempt

• Name Arushi Gupta

Ideal Candidate: Is flexible, sports-oriented, and possesses strong math skills. Must be available to work nights and weekends. Previous experience is preferred but not required. The right individual will be dependable, detail-oriented, and comfortable working in a fast-paced environment.

Shift Type: Varied

Depending on experience, the essential duties, responsibilities, points of service, and SOPs (Standard Operating Procedures) outlined below may be taught and demonstrated during the Sports book Ticket Writer training process.

Reports to the Sports book Supervisor and Director

Provide excellent guest service that will encourage guest loyalty

By providing a high level of guest service to both regulars and novice bettors, ensure everyone feels welcome at our Brook Sports book

Advise and answer guest questions to assist them in making informed, responsible decisions regarding sports wagering

Adhere to all departmental SOPs, company policies, and gaming regulations, including the rules and regulations set forth by the company and Gaming Control Board

Learn and gain knowledge of betting options to effectively communicate them to guests

Be able to initiate conversations with guests regarding betting options

Work to resolve guest concerns or complaints and report them to your supervisor when applicable

Work collaboratively with other team members and leadership

Ensure that all necessary paperwork and documentation is completed in accordance with company policy and Gaming Control Board standards

Perform all other duties as assigned

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong verbal and written communication skills
• Ability to maintain discretion and confidentiality
• Ability to read and understand written instructions
• Must possess the ability to operate all tools and equipment utilized by the Sports book Department
• Ability to work in a fast-paced environment and, at times, under strict time constraints

• High School Diploma or equivalent is required
• A minimum of 1 year of cash handling experience in a work setting is preferred

• Must be 21 years of age or older
• Ability to obtain a New Hampshire Gaming License is required

• Ability to fluently read, write, speak, and understand the English language is required
• Ability to read and understand documents and diagrams in written English form is required
• Ability to respond to inquiries, complaints, and emergencies
• Bilingual English/Spanish is preferred

• General math skills, including the ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals

• Ability to apply common-sense judgment at all times while performing assigned duties and when interacting with guests or employees

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk, see, and hear. The employee is also regularly required to stand, walk, sit, and use hands to inspect, handle, or feel objects, tools, or controls, and to lift, carry, push, pull, or move items up to 25 pounds.

The employee is required to reach with hands and arms; sit; climb or balance; and stoop, kneel, crouch, or crawl.

Specific vision abilities required include close vision, distance vision, color vision, depth perception, peripheral vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Work occurs in varying levels of crowds, noise, and smoke, depending on customer volume
• Work is performed indoors in a climate-controlled environment
• Noise levels range from low to loud

The Sports book Ticket Writer is responsible for creating a fun, friendly, and professional environment for our guests by providing a high degree of prompt, efficient, and courteous guest service, while also assisting novice bettors with their sports gaming experience.

This role includes answering guest questions to help them make…