Casino Attendant

Overview

Seeking a candidate who is dependable and able to multitask. Candidate must be able to stand for long periods of time and have the ability to lift up to 25lbs. Pay rate is based on experience and the interview.

• Location:
  
  319 New Zealand Rd, Seabrook, NH, 03874, United States
• Base Pay: $15.00 / Hour
• Employee Type: FT80 Non-Exempt

• Name:
  Arushi Gupta

• Reports directly to the Slot Manager
• Interact positively and effectively with Co-workers, Management, Guests, and Vendors; requires dependable, punctual attendance and be willing to work flexible hours, varied shifts and attend mandatory meetings
• Ability to obtain and maintain an NH Gaming License
• Perform HHR machine fills and jackpot payouts
• Provide prompt and courteous Guest Service while maintaining a fun and professional environment
• Makes change for Guests as needed
• Examine and sign jackpot tickets and prepare required documentation
• Verify and pay jackpot amounts to Guests per Departmental SOPs
• Assist Guests with ticket concerns and kiosk usage
• Perform preventative maintenance on machines and notify Supervisor or Management of issues
• Document maintenance in the Department Repair Log
• Clean machines and assist in keeping the casino clean and free of debris
• Load voucher paper/HHR tickets into machines as needed
• Walk the gaming floor and explain game functionality to Guests if requested
• Perform minor machine maintenance such as clearing bill validators, printer jams, replacing lights or buttons
• Assist in resolving minor Guest concerns or disputes
• Reconcile daily redemption activity in a timely manner per SOPs
• Ensure compliance with Gaming Rules and Regulations, Anti-Money Laundering requirements, IRS reporting and Company Policies
• Keep work area in compliance with Company standards and SOPs
• All other duties as assigned

• Basic understanding of gaming machines or electronics preferred
• Strong verbal and written communication skills
• Ability to handle cash, tickets, and transactions accurately
• Ability to follow procedures and departmental SOPs
• Ability to apply common sense reasoning in a variety of situations

• High School diploma or equivalent
• Minimum one (1) year experience in casino or high-volume environment preferred

• 18 years of age or above
• Ability to obtain an NH Gaming License

• Ability to speak, read, write and understand written instructions in English required
• Ability to respond to inquiries, complaints and emergencies
• Ability to speak Spanish a plus

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to handle payouts and cash transactions accurately

• Ability to apply common sense reasoning to a variety of situations
• Ability to read and understand a variety of instructions furnished in written, oral or diagram form
• Ability to respond to common inquiries or complaints

The physical demands described here are representative of those that must be met by the Employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee is also regularly required to stand and/or walk for long periods of time and use hands to handle tools, machines or paperwork;

reach with hands and arms; talk or hear. The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch or crawl. Employee must be able to lift, carry and move objects weighing up to 25 pounds. Specific vision abilities required include close vision, distance vision, depth perception and the ability to adjust focus.

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. The work environment is fast paced and involves working on the casino floor with Guests and co-workers. The noise level in the work environment is moderate to loud on a daily basis. Employees may be exposed to varying temperatures and smoke in designated areas.

Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying-schedules to reflect the business needs of the property. The HHR Attendant’s primary role is to create a friendly and professional environment for Guests while ensuring proper machine operation, accurate payouts and adherence to all gaming regulations and Company Policies.

The HHR Attendant provides excellent Guest Service while assisting with machine operations, jackpot payouts, and maintaining the casino floor. This role requires strong attention to detail, multitasking, and compliance with all gaming regulations and company policies.