Story Land - Retail Games Host; Seasonal

Position: Story Land - Retail Games Host (Seasonal)
Location: Glen

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Games Hosts are responsible for providing the guests with a fun and exciting experience when they are playing games at various locations throughout the park. The key to being a great Games Host is always having a smile on their face and being very interactive and proactive with the guests. Games Hosts must be friendly, full of energy, great at communication, and super outgoing!

This position will include processing sales, issuing prizes, and helping guests to ensure that everyone has a positive experience when visiting the amusement park.

We are currently looking for a:

Story Land - Retail Games Host (Seasonal)

Roles & Responsibilities :

Roles & Responsibilities :

Convey a fun and positive attitude that creates an inviting atmosphere for guests

Initiate conversations with guests as they pass by and encourage them to play Provide clear and accurate explanations of game rules to players, as needed

Utilize Point of Sale (POS) equipment to accurately record financial transactions

Monitor, stock, and inventory game prizes

Provide encouragement to players but never assist them with winning- or tell them how to win Maintain assigned game area in a neat, organized, and clean manner

Promptly notifies supervisor if there is a serious guest complaint or issue

Keep daily record of games played and number of guests playing

Report any game malfunctions to A/V or Maintenance Departments Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities

Protect guest belongings turn in lost and found items immediately

Assist with deliveries, as needed

All other duties assigned by leadership

Education and Experience:

No education requirements for this position

Previous work experience is not required

Language:
Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Requirements:

Must be at least 14 years of age to comply with New Hampshire Child Labor Laws Ability to work flexible schedule, including evenings, weekends, and holidays

Must have reliable transportation to and from work for your scheduled shift

Ability to comply with all uniform policies

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Ability to positively engage with guests to promote sales and positively impact their satisfaction

Basic math skills are a plus Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time Ability to remain on feet for majority of the workday

Ability to climb or descend stairs for some game facilities

Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more Ability to consistently use hands to grasp, control, move objects/tools

Ability to see differences between colors and brightness

Ability to see details of objects that are more than a few feet away

Working Conditions:

This role is based in both indoor and outdoor environments

Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions

Subject to loud noise levels, flashing lights, and heavily populated environments

S…