Story Land - Sales & Marketing Events Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feels welcome, valued, and loved. All individuals are treated equally and with respect.

The Sales & Marketing Events Supervisor manages all facets of coordinating and executing events and activations sold and developed by the Sales & Marketing teams at Story Land and Living Shores Aquarium. The position ensures successful execution of events that leave a favorable lasting impression on guests and the community.

• Supervise the daily operations of the Sales and Events team and any other assigned departments.
• Lead by example, demonstrate attitude, and represent Herschend’s core values.
• Act as an approachable mentor and coach to all assigned team members.
• Become knowledgeable of performing the essential duties of all assigned sales and/or marketing positions and backfill these positions when needed.
• Participate in all aspects of supervision, including hiring, orientation, training, performance coaching, and discipline.
• Ensure required meal and other breaks are given in accordance with New Hampshire law.
• Assist with team scheduling and timekeeping activities.
• Manage event & activation operations for scheduled in‑park events at Story Land and Living Shores.
• Enforce all park policies, procedures, and maintain company standards.
• Communicate and coordinate with park operations teams for pre‑day, day‑of, and post‑event execution.
• Maintain the Park event calendar, ensuring data accuracy and making necessary adjustments.
• Manage multiple events simultaneously, making last‑minute adjustments as required.
• Represent the marketing and sales division by becoming knowledgeable of all events occurring at the park(s).
• Actively participate in sales development and event booking during non‑event days and peak windows.
• Proactively address issues and troubleshoot emerging problems during all events.
• Act as the on‑site contact to clients and guests for all aspects of their events.
• Conduct pre and post‑event evaluations, report feedback and outcomes to marketing and sales leadership.
• Ensure all events are executed to the specifications and standards set by the company.
• Perform other duties assigned by leadership.

• High School diploma, GED, or equivalent; equivalent work experience considered.
• 1–2 years of related sales or marketing experience.
• Previous supervisory experience a plus.
• Previous amusement park, theme park, or waterpark experience a plus.

• Fluent reading, writing, and speaking in English.
• Spanish or other bilingual language skills are a plus.

• At least 18 years of age to comply with NH Child Labor Laws.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and occasional close.
• Exceptional customer service skills; ability to resolve questions, problems, and concerns positively and professionally.
• Ability to handle high‑pressure situations, meet constant deadlines, and coordinate multiple priorities.
• Strong written and verbal communication skills; comfortable communicating directly with customers.
• Strong desire to deliver high‑quality group events that exceed client expectations.
• Comfortable speaking in front of large groups.
• General financial acumen highly desired.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong attention to detail and problem‑solving abilities.
• Knowledge of office technology and equipment (PC, software, copier, telephone).
• Ability to follow direction, multi‑task, work as part of a team, and independently.

• Ability to remain seated for extended periods while using a computer.
• Ability to stand, walk, and remain on feet for long periods.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.

• Primarily offices with frequent interaction at outdoor park locations.
• Frequent exposure to variable outdoor temperatures, including heat, cold, direct sun, humidity, dust, rain, snow, and ice.
• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments.

• Flexible schedule.
• Opportunity to cross‑train and learn skills across departments.
• Free admission to Story Land and Living Shores Aquarium, and all Palace Entertainment parks on days off.
• Invitations to exclusive company‑sponsored events throughout the season.
• Additional training and career development opportunities.