Parking - Seasonal, Gilford, NH

Job Title:

Parking Department Staff

The BankNH Pavilion (BNHP) stands as one of the top concert venues in the U.S., frequently ranked in the top ten by USA Today and nominated four times for the ACM Venue of the Year, winning the honor in 2022 and 2024! Known for its high customer and employee satisfaction, BNHP has earned a strong reputation, ranking in the top five amphitheaters nationwide for both categories.

The venue is a premier place to work in the summer, offering a vibrant and engaging atmosphere for music lovers and industry professionals alike.

Originally established in 1996 by the Harding family with a focus on hospitality, BNHP elevated its profile significantly in 2018 through a strategic partnership with Live Nation Entertainment. Live Nation, a leader in live entertainment and eCommerce, owns Ticketmaster, Live Nation Concerts, and Front Line Management Group, and operates over 45 venues across the United States. This collaboration has helped BNHP attract even more celebrated artists to New England, further solidifying its role as a top music destination.

Are you passionate about assisting others and being part of a team? At BNHP, we value resourceful and innovative team members who embody a collaborative spirit. If this sounds like you, read on!

• You are passionate about assisting others and live music.
• You are resourceful, motivated, and committed to your work.
• You maintain a positive attitude and have the energy and enthusiasm to problem solve on the fly.
• You enjoy teamwork and take pride in success!

What We Value:

• Safety First:
  Ensuring a safe environment for both employees and guests is our top priority.
• Care:
  We believe in showing care in everything we do.
• Encore:
  Creating moments of service excellence for everyone.
• Efficiency:
  Staying organized and efficient allows us to deliver the best experiences.

THE ROLE:

The Parking Department has two categories:
Parking Pass Scanner and Parking Lot Attendant. BNHP is looking for friendly, self-motivated staff members who enjoy working around people in a fast-paced outdoor environment and come to work with a positive attitude with excellent customer service skills.

Key Responsibilities:

• Assist guests with locating their pre-paid parking ticket on a range of smartphones - Familiarity/comfort with technology such as smartphones a must
• Direct arriving guest vehicles to the lot that matches what the guest has purchased in an organized, efficient, and welcoming manner.
• Work closely with the BNHP Box Office/Backstage Staff when a parking verification is needed
• Process pre-paid parking tickets through a Park Hub device
• Process new sales by credit card, Apple pay, or cash; ensuring that all information is entered correctly – cash handling experience a plus
• Ability to communicate clearly and effectively not only by directing customers to the correct lot but also ensuring that other staff are aware of where vehicles are headed.
• Responsible for entering availability 3 weeks in advance through our ABIMM online system. Employee is further responsible for communicating with the supervisor should that availability change.
• Ensuring that time worked is accurately captured through the ABIMM system.
• Have a reliable form of transportation and communication
• Dress in assigned uniform and safety gear.
• Attend all training and meetings as needed.
• Ability to use a radio in a respectful and concise manner.
• May perform other duties as assigned

Parking Lot Attendant Major

Duties and Responsibilities:

• Help set up access roads and parking areas with cones, barriers, and delineators prior to ingress. Adjustments to those devices will be made during concerts and prior to egress.
• Direct arriving guest, clients, and vendors vehicles to the lot that matches what the guest has purchased in an organized, efficient, and welcoming manner.
• Keep parking areas clean and orderly to ensure that space usage is maximized.
• Help enforce tailgating and general parking policies with customers as needed.
• Report any issues to a Supervisor, such as accidents, safety hazards or any unusual occurrences.
• Pedestrian safety is paramount endants must always be cognizant of foot traffic during the course of their duties.
• Dire…