Front Desk Shift Leader

Front Desk Shift Leader

Highland Center - Bretton Woods, NH

Salary Range $15.00 - $17.00 Hourly Position Type Full Time Category New Hampshire

Looking to start a new adventure in one of the most stunning landscapes in the Northeast? Look no further than the Highland Center with the Appalachian Mountain Club (AMC)! The Highland Center is a year-round, full-service lodge and visitor center in the heart of New Hampshire's White Mountains. We are part of the Appalachian Mountain Club, the oldest conservation organization in the U.S.!

The Front Desk Shift Lead provides essential leadership to the team of full-time and seasonal Front Desk staff at the Highland Center. Through coaching, training, and supporting staff on the morning and afternoon dayparts, the Shift Lead ensures an exceptional quality of experience for both guests and visitors to the lodge. As members of the Front Desk leadership team, the Shift Lead also plays a critical role in cash management, retail inventory management, the L.L.Bean Gear Library, AMC membership support, advanced reservations support, and more.

Their voices are an important part of how we continuously improve operations as a team! This is an excellent opportunity for anyone looking to build their management skillset in a unique outdoor hospitality environment!

What you'll be doing at AMC :

• Sharing your passion for the AMC and the landscapes of the Northeast!
• Training, coaching, and supporting staff as the first level of Front Desk leadership
• Role-modeling exceptional guest service on the morning and afternoon dayparts
• Collaborating with the Front Desk leadership team to share feedback and continuously improve operations
• Providing high-quality information about outdoor recreation in the region, including hiking, snowshoeing, Nordic and downhill skiing, and more
• Helping oversee operational processes at the Front Desk, including cash management, retail inventory management, the L.L.Bean Gear Library, membership data entry, lost & found item tracking, and more
• Learning key management skills like feedback, team communication, staffing and scheduling, training resources, and more
• Participating in AMC Search & Rescue coordination, including capturing and relaying incident information

What AMC is looking for :

• Passion for the AMC and the landscapes of the Northeast (including the White Mountains)
• A desire to lead others and to grow your management skill set
• The ability to coach others effectively with empathy and kindness
• Proven track record of exceptional customer service (in retail, food service, hospitality, or other)
• Experience recreating outdoors (this could include any outdoor activity, e.g. walking, hiking, birdwatching, paddling, trail running, skiing, climbing, etc.)
• Willingness to work weekends, holidays, mornings, and evenings
• Physical requirements of this position include the ability to work in an office setting, operate computers, and stand for 8+ hours a day
• First aid certifications (including WFA and CPR) desirable but not required

What AMC Can Offer You

Salary range: $15.00 - $17.00/hr

We are committed to fair compensation practices, and we encourage qualified candidates to apply. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the starting point of the salary range. The final compensation offer will be based on factors such as experience, education, skills and geographic differential relevant to the position, and will be discussed during the interview process.

• Health Plan:
  Generous employer contributions with optional vision and dental.
• Other Insurance: 100% employer paid life insurance, AD&D insurance, long-term disability.
• Career Progression:
  The potential to have annual compensation reviews commensurate with performance and effort.
• Retirement:
  Voluntary 403(b) with 4% matching employer contributions and a vesting schedule.
• Paid Time Off:
  Up to 3 weeks of paid earned time and up to 11 paid company holidays.
• Other Team Member Perks:
• 30% discount on AMC merchandise
• Free annual AMC membership
• 10 free nights at AMC locations
• Educational Assistance
• Pro deal discounts on apparel, gear, and more!

To Apply:

Please include a resume and letter of interest. No phone calls or agencies please.

AMC's commitment to working at the intersection of people and the outdoors extends to our hiring process. Every application is reviewed by real people and our team does not use AI to screen candidates or replace human judgment.

As we review your resume and setup interviews, our goal is to get to know you as an individual. While AI may be a helpful preparation tool, it is important to know that our priority is to understand your unique voice, experience, and perspective. If your application includes a writing prompt, please be prepared to discuss your reasoning and approach.

AMC encourages all…