Teller, Finance & Banking

EOE Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

To represent Sugar River Bank by projecting a professional image through actions and appearance. To perform a variety of teller functions in support of the overall policies and procedures of the Retail Department / Branches. To process the customers' transactions with accuracy and efficiency in a confidential manner.

• Provide exceptional service to our customers by adhering to all service standards. Look for and capitalize on opportunities to continually expand the relationship with each customer.
• Provide outstanding internal service and be a valued, supportive team member.
• Adhere to all policies and procedures.
• Understand and adhere to all retail compliance regulations.
• Have knowledge of how to use the following equipment: computer terminals, calculators, printers, official check printers, copiers, passbook printers, typewriters, coin/currency machines, telephone, credit card-cash advance terminals and other equipment as needed.
• Acknowledge and greet each customer in a professional and pleasant manner as they enter and exit the bank.
• Use the customer’s name during the transaction process.
• Use listening skills to determine the needs of the customer.
• Process all transactions with accuracy and efficiency. All cash, coming into or going out of the teller drawer must be verified properly and cash drawer limits maintained. Accurately complete and process the appropriate tickets for each transaction.
• Complete transactions in a professional manner: thank the customer, ask if there is anything else we can help with, and wish them a pleasant day.
• Keep work area orderly, neat, and clean for a professional and confident image to customers.
• Balance cash drawer daily.
• Process night deposit bags/envelopes and incoming mail transactions daily.
• Answer incoming telephone calls within three rings in a professional and pleasant manner. Follow bank policies on customer inquiries, transfer to appropriate department/person when necessary, and take name and phone number if unable to immediately assist for follow-up purposes.
• Comprehend written and oral communications.
• Be knowledgeable of retail regulations and know when to ask for assistance.
• Work with other departments and co‑workers in a supportive manner to ensure customer requests are handled in a timely, efficient and professional manner.
• Complete all Bankers Edge courses in a timely manner as required.
• Maintain confidentiality at all times.
• Be proficient in all retail regulations:
  Reg. CC Funds Availability, Reg. DD Truth in Savings Disclosures, Reg. EE Electronic Funds Transfers, BSA/CTR/MIL/OFFAC/SAR, FDIC Coverage, Reg. O, extension of credit to insiders, Reg. D, Reg. I, GLBA, Reg. P, USA Patriot Act, Fair Credit Reporting Act, OFAC, Check 21.
• Assist in the opening and closing procedures of the teller area and/or branch location.
• Collect night deposit bags/envelopes, recording receipt of the items.
• Process cash advance requests and settlements daily.
• Give customers a receipt to acknowledge that a future transaction is to be completed.
• Forward loan operations escrow advances to be processed.
• Inform teller supervisor or co‑worker of needed supplies.
• Assist with any department filing.
• Assist in department projects.
• Attend department meetings and record minutes for handout.
• Assist in maintaining a safe, secure environment for customers and co‑workers while keeping a professional image.
• Perform light maintenance such as dusting, vacuuming, cleaning counter‑tops, emptying waste baskets, and in season salt, sand and shovel walkways; holiday decorating and cleanup.
• Assist in maintaining cash supply and balancing ATM daily.
• Perform other duties as assigned.

After the initial ninety (90) day probationary period, which includes the training sessions, an individual should be able to safely and proficiently perform the essential functions of the Teller I position with or without reasonable assistance and with or without mechanical devices.

High School Diploma or GED

Full‑time/Part‑time:
Full-time

Location:

Sugar River Bank - Newport