Branch Operations Manager, Pelham, NH

Branch Operations Manager

• Assist customers with various transactions, including deposits, withdrawals and payments.
• Oversee operational risk control measures to safeguard branch assets, including vault and ATM custodianship.
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
• Effective lobby management to optimize customer flow and engagement.
• Resolve customer issues promptly and effectively.
• Build and maintain strong relationships with customers to elevate their banking experience and foster loyalty.
• Engage customers through digital platforms to enhance customer interactions and educate them on self‑service options.
• Conduct cash counts and maintain accurate audit logs.
• Support the teller line, use coaching tools, and provide feedback to ensure efficient and accurate transactions.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Utilize data‑driven decision‑making to improve branch performance and operational efficiency.
• Assist colleagues in achieving their developmental goals and career aspirations.
• Responsibilities may extend to supporting nearby branch locations based on business necessity or as required based on branch designation.

• High school diploma or GED – Required.
• 3+ years of demonstrated successful experience in branch banking or a related operations/support function – Required.
• 12+ months of demonstrated successful Santander experience related to the essential functions of the Branch Operations Manager role – Required.
• 18+ months of cash handling experience – Required.
• 18+ months of customer service experience within a high‑volume, fast‑paced and constantly changing environment – Required.
• Proficient in cash handling and maintaining audit logs.
• Excellent customer service skills and a passion for helping others.
• Proven ability to build relationships and enhance customer experience.
• Strong problem‑solving skills with a proactive approach to issue resolution.
• Proficient in using digital tools and technology to enhance customer engagement.
• Ability to make data‑driven decisions to improve operational outcomes.
• Strong knowledge of company policy, compliance regulations, risk management and loss prevention.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Excellent communication, consultative and influence skills both verbal and written.
• Self‑motivated to succeed in a goal‑driven environment.
• Ability to interact with integrity and professionalism with customers and employees.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

• No certifications listed for this job.

Applicants must be legally authorized to work in the United States on a full‑time basis without requiring employer sponsorship.

Base Pay Range: $38,250.00 – $64,000.00 USD

We offer a competitive benefits package designed to support you, your family and your well‑being.

All professionals at all levels are expected to take a proactive and responsible approach toward risk management.

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.