Banking Associate - Gilford

Job Overview

Location:

Gilford, New Hampshire, United States of America.

Hours:

Full‑time 40 hours per week.
Pay: $22.00 – $27.75 USD per hour (base salary).

• Accurately process everyday banking transactions on the teller line and using the platform.
• Open, close, and service personal deposit accounts, handle debit and credit card issues, and assist with regulation E, mobile and online banking.
• Provide end‑to‑end financial advice, building trust through educational content, consulting, and proactive recommendations.
• Use TD systems and tools to engage customers, deepen relationships, and attract and retain clients.
• Identify customer financial needs and promote appropriate products, services, or refer to suitable team members or internal partners.
• Manage leads by creating and prioritizing self‑generated leads, partner/retail referrals, campaign leads, and conducting outbound calls and SMS outreach.
• Set and host appointments, schedule or reschedule client meetings, and manage waiting times to meet with bankers.
• Maintain Compliance: follow all policies, procedures, and regulatory requirements; complete required training; keep accurate records.

• High school diploma or GED required.
• Minimum 1 year of customer‑facing experience (volunteer, education, military, or other).
• Strong customer service, communication, organization, and problem‑solving skills.
• Ability to work evenings, weekends, and holidays as scheduled.
• Teller experience preferred; training will be provided.
• Proficiency in Microsoft Office.
• Notary License preferred.

• Contribute to a positive work environment and align with TD’s brand and culture.
• Act as an internal and external brand champion.
• Collaborate with teammates, prioritize quality, and take ownership of career growth.
• Seek feedback and continuously improve service delivery.
• Support a culture of inclusion and respect for diverse perspectives.

• Performing sedentary work, occasional lifting and carrying (under 25 lbs).
• Walking, standing, and moving safely in confined spaces as needed.
• Operating office equipment and responding quickly to sounds.

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable federal, state, or local law.