Peer Support Specialist, Third Shift - Acute Care Services

Description

Fulfill your purpose at CLM:

This posting is for the Third shift Peer Support Specialist CC3 position.

Center for Life Management’s Acute Care Services (ACS) Department provides telephone crisis assessment, family consultation, emergency assessment, regional rapid response, crisis stabilization, and hospital coordination for admittance and discharge, as medically necessary, to youth, adults and elders. Our practice serves Southern New Hampshire as the regions designated mental health center. The ACS Mobile Crisis Response Team (MCRT) specifically offers community-based supports to individuals in need wherever they are albeit at home, work, or anywhere else in the community where the person is experiencing a mental health crisis.

A new branch of services is our Crisis Center (CC) which supports people throughout the day up to 23 hours to prevent hospitalization and mitigate their crisis. Our services are specifically aimed at diverting individuals from emergency room care, unnecessary hospitalizations, and incarceration by collaborating with first responders, health care providers and community-based agencies to stabilize a psychiatric crisis and initiate immediate treatment.

The Peer Support Specialist on this multi-disciplinary team will help transform our mental health system and build strong, meaningful connections with clients through the skillful use of lived experience. This position averages 30–32 hours per week on a rotating 4 days on / 4 days off schedule.

Due to the rotation, some weeks will consist of four 8-hour shifts (11:00 PM – 7:00 AM), while other weeks will include three 10-hour shifts (10:00 PM – 8:00 AM).

The selected candidate will participate in a structured onboarding and training period prior to moving into the overnight schedule. Training occurs Tuesday through Friday, 9:00 AM – 5:00 PM, and the duration will depend on the individual’s learning pace, with a minimum training period of approximately one month.

• Provide perspective and understanding of client’s experiences including symptoms of mental illness, effects and side-effects of medications, responses to and opinions of treatment, self and culture-wide stigma and discrimination, and experiences of recovery.
• Provide peer counseling to promote hope, responsibility, effective decision making, active participation in treatment and recovery processes, and participation in consumer self-help programs/consumer advocacy organizations.
• Utilize a framework of Trauma‑Informed Care and actively seek to determine whether the client has experienced trauma so that effective implementation of support can be applied.
• Be a role model and inspire recovery by instilling hope, building trust, demonstrating empathy, being present, and listening to client’s needs to set client‑centered goals, collaborate on care, answer questions about and foster engagement in treatment.
• Link client and/or natural supports with appropriate community mental health resources that best fit the presenting problems as well as level of motivation and stage of change.
• Maintain contact with clients for a set period of time after a crisis to ensure connection has been made with agreed upon referral sources and additional education/supports are provided beyond the immediate amelioration of the crisis.
• Provide set hours of billable service each week to meet 35% of client care needs.
• Follow all SAMHSA Core Competencies of Peer Support.
• Work collaboratively with other treatment team members, natural supports, and external providers to ensure a wrap‑around care is provided to the client.
• Serve on appropriate committees, both internal and external, as determined by supervisor.
• Function professionally and in a manner that protects the integrity, confidentiality and rights of all patients.
• Execute all required services and timely documentation in accordance with agency policies and federal/state standards.
• Maintain professional memberships, licenses, accreditation, certifications, etc.
• Represent CLM in a professional and appropriate manner in all settings.
• Perform all other duties as assigned by supervisor.