Community Team Senior Administrator - Surrey Downs H&C

Community Team Senior Administrator - Surrey Downs H&C

The closing date is 12 March 2026

An exciting opportunity has arisen for an experienced and motivated Senior Administrator/Team Leader to join Surrey Downs Health & Care Community Services, working within Epsom Primary Care Network.

This pivotal Band 4 role provides high‑level administrative leadership and operational support across a diverse range of clinical services. You will play a key role in ensuring the smooth and efficient delivery of referral management, patient administration, performance reporting and business support functions, while leading and developing a team of administrators to deliver an outstanding, patient‑focused service.

Working closely with Clinical Leads, Operational Managers and partner organisations, you will coordinate workflow across multiple sites, manage administrative processes, contribute to service improvement initiatives, and ensure compliance with NHS standards including information governance, CQC requirements, health and safety, and business continuity planning.

This is an excellent opportunity for an experienced administrator with supervisory experience who thrives in a fast‑paced healthcare environment and is passionate about service excellence, team leadership and continuous improvement.

• Support the business unit in the delivery of services across the business unit and in developing standardised administration processes.
• Support the Clinical Leads and Managers in ensuring high quality customer service and key performance indicators are met.
• Participate in the development and up‑dating of standard operating procedures (SOPs) for all administrative processes.
• Plan, coordinate and manage the workflow within the wider administration team in collaboration with other senior administrators and the Clinical Manager/Operations Manager, acting as the line manager of a designated group of administrators. Monitor delivery, allocate and check work to ensure an efficient and effective admin service is provided to all clinicians and clinical team managers in a timely manner, reallocating tasks on a daily basis as required as organisational priorities change.
• Contribute to the process of rota planning and flexible working within the team to ensure that workflow is managed between different tasks on all sites and that reception areas are covered at all times.

Surrey Downs Health and Care deliver care closer to people's own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person‑centred care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:

• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
• Epsom and St Helier's University Hospitals NHS Trust

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It's on those grounds that the Surrey Downs Health and Care was formed - we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.

• Ensure that all public and professional enquiries are dealt with by the administrative team in an efficient, polite and confidential manner and/or passed onto the relevant member of staff for action.
• Provide data to inform the staffing plan to recruit & develop admin staff in line with changing business needs and budget, participating in the recruitment tasks; sitting on interview panels and inducting new members of staff.
• Provide the…